IT Systems & Support Engineer

Company Overview:Planixs is a leading provider of real-time cash, collateral, and liquidity management solutions. Our innovative technology empowers banking and financial institutions to optimize operations, reduce risk, and make data-driven decisions. As the industry undergoes significant transformation, Planixs remains at the forefront, offering cutting-edge solutions that address complex challenges and provide a competitive edge.About Us:At Planixs, we pride ourselves on our talented and diverse team of professionals who are passionate about delivering exceptional solutions to our clients. Our company culture is built on collaboration, innovation, and a commitment to excellence. We foster an environment where employees are encouraged to think outside the box, take ownership of their work, and continuously learn and grow.The team are committed to pushing the boundaries of the products we work with and helping our clients deliver leading edge analytics to help solve very real business challenges. You will work with modern technologies and be an integral part of continuing to evolve our high-performing platform. If you are serious about the latest tech then Planixs should be top of the list.Our business is ambitious and is focused upon helping companies optimise their critical decision making through the use of our innovative big data analytics solutions that run on internal or external cloud architectures. We are currently facing a period of unprecedented opportunity and transformation and this role is expected to play a fundamental part in supporting business growth.A dynamic and multi-skilled IT role supporting both internal operations and external clients. This position blends technical support, infrastructure management, process improvement, and strategic contribution, with a strong focus on service excellence and ISO27001 compliance.Core Responsibilities: Technical Support:Provide 1st, 2nd, and 3rd line support across internal systems.Investigate, escalate, and resolve complex technical issues within SLA/OLA targets.Triage and analyse client-reported issues, especially related to the Realiti product.Infrastructure & Systems:Build and maintain Windows, Mac and Linux desktop setups and virtual environments.Manage Active Directory via JumpCloud: user accounts, roles, permissions, group policies, and patching.Support internal IT infrastructure including DR/BCP, backup/recovery, and network capabilities.Maintain and troubleshoot Cisco Meraki networking equipment.Administer Palo Alto Firewalls and manage VPN configurations.Manage AWS IAM roles, policies, and permissions.Deploy and maintain AWS EC2 instances for internal and client use.Asset & Supplier Management:Track and manage IT hardware/software assets using an Asset Register.Maintain supplier relationships for equipment procurement and software licensing.Monitor market rates for hardware and software to ensure cost efficiency.Documentation & Knowledge Sharing:Create and maintain IT Knowledge Base articles and Confluence spaces.Champion onboarding for new staff, ensuring smooth technical setup and orientation.Run new starters through ISO27001 and security inductions.Project & Strategy Involvement:Contribute to internal service improvement projects and departmental strategy.Develop and refine IT policies and processes to support ISO27001 compliance.Key Skills & Competencies:Strong problem-solving and multitasking abilities.Excellent communication across all levels, including VIPs.Self-sufficient and proactive in both office and remote settings.Skilled in researching and resolving non-standard support needs.Ability to manage Helpdesk operations and ticketing workflows.Technologies & Tools Managed:Atlassian Products: Jira, Confluence (Helpdesk, documentation, project tracking)Microsoft 365: Exchange, SharePoint, Teams, IntuneJumpCloud: Cloud-based Active Directory and MDMAWS: IAM, EC2, cost estimation and controlCisco Meraki: Network device management and troubleshootingPalo Alto: Firewall and VPN administrationLinux & Windows: Desktop and virtual environmentsGoogle Workspace: Admin and user supportApple macOS/iOS: Device setup and support

Created: 2025-11-19