Customer Service Associate

Job DescriptionCustomer Service Associate Consumer Lending Manchester (City Centre) 27,000 30,000 + excellent benefits Full-time | Permanent | Office-basedAre you passionate about delivering brilliant customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If so, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester.This company is on a mission to help individuals and businesses thrive by delivering innovative lending and savings solutions across the UK. With a strong track record, award-winning service, and a culture that puts people first, they are expanding their consumer lending operation and are looking for a customer-first, proactive team player to join them.What Youll Be DoingBe the first point of contact for customers via phone, email, and secure messagingAssist customers with queries, payment processing, account updates, and moreHelp customers in early-stage arrears get back on track with their paymentsWork closely with teams across the business, including Lending Operations and CreditIdentify and support vulnerable customers with care and empathyMaintain accurate records and deliver exceptional service in every interactionEnsure positive customer outcomes and help uphold high service standardsWhat Were Looking ForPrevious experience in a customer service or call centre environment (preferably in financial services or regulated sectors)Excellent written and verbal communication skillsHigh attention to detail and a process-driven mindsetStrong organisational skills and ability to prioritise workloadConfident using digital systems and working in a fast-paced environmentA team player with a can-do attitude and a genuine passion for helping othersWhy Apply?30 days annual leave + bank holidaysPrivate medical insurance for you and your partner/spouseFree gym membershipDiscretionary bonus & share awardsLife assurance and income protectionCycle to Work and EV salary sacrifice schemesSave As You Earn share scheme4 volunteering days a year to support local communitiesVibrant city centre office and a collaborative, friendly cultureThis is a fantastic opportunity to join a business that genuinely cares about its customers, its people, and making a positive impact. If you're looking for a role with purpose, great perks, and real room to grow, wed love to hear from you.Apply now to take your next step in customer service with a business thats shaping the future of inclusive and responsible finance.

Created: 2025-07-03