Client Onboarding Team Lead

Job Description IRIS is one of the UKs leading providers of payroll and HR software. Our products support thousands of organisations - and the way we implement them shapes the entire customer experience.Were looking for an experienced Implementation Manager to lead a team of consultants who deliver IRIS payroll and HR solutions to new customers. If you enjoy developing people, improving processes, and making sure projects run smoothly from start to finish, this is an opportunity to take real ownership and make a measurable impact.Why This Role MattersThis role sits at the heart of how customers begin their journey with IRIS.Youll ensure every implementation is delivered smoothly, professionally, and to the high standard were known for. Your leadership will directly influence:Customer satisfactionConsultant performance, utilisation, and developmentThe quality and consistency of our deliveryGrowth across Managed ServicesHow our implementation processes evolveYoull play a key part in shaping the success of both your team and the wider business.About the Team You'll JoinYoull manage a team of six Implementation Consultants. Youll work closely with other Implementation Managers, our Senior Manager for Professional Services, Product teams, Sales, Account Management, Finance, and Managed Services Operations.Its a collaborative group that shares ideas, supports each other, and works together to deliver great outcomes for customers.What You'll Be DoingLead and Support Your TeamGuide consultants through their day-to-day deliveryHold regular check-ins and quarterly reviewsCoach and develop their skills in both product and customer deliveryCreate a positive, supportive, and high-performing team cultureManage resource planning to ensure strong utilisationDeliver Successful ImplementationsEnsure every customer receives a smooth, structured onboardingMaintain high standards and consistency across all implementationsSupport consultants with escalations, tricky projects, or customer issuesWork with Professional Services colleagues to keep projects on time and on budgetWork Across the BusinessShare insights with Product and help shape product improvementsSupport Sales with orders and pipeline activityCollaborate with Bureau teams to hand over payrolls once implementedKeep processes aligned across all Implementation ManagersImprove and Evolve How We WorkReview and refine implementation processesHelp the team adopt new tools, processes, and ways of workingContribute to integration and alignment when IRIS acquires new businessesIdentify opportunities to improve efficiency, revenue, and service qualityWhat Were Looking ForWere looking for someone who can confidently lead people, manage delivery, and bring structure and positivity to a busy team environment.Youll be a great fit if you have:Proven experience managing a teamStrong background in software implementation, payroll, HR, or Professional ServicesExcellent communication and customer service skillsA calm, organised approach to managing work and supporting othersStrong problem-solving ability and attention to detailThe confidence to influence, motivate, and guide consultantsThe ability to work well with many different teams and stakeholdersExperience with IRIS products (an advantage, not essential)Qualifications such as team leadership, training, technical, or software-related certifications are welcome but not required.What Youll GainA leadership role with real influence over customer success and operational performanceA supportive team and a business that invests in developmentOpportunities to contribute to major projects, product improvements, and acquisitionsA chance to shape how IRIS implements payroll and HR solutions at scaleA role where your ideas, leadership, and problem-solving genuinely matterOur Application ProcessWe like to keep things simple, transparent, and fair:1 Apply onlineSend your CV and a few details. No long forms.2 Initial Interview (plus Online Assessments)A chat with our Talent team.Two short assessments:CCAT (15-minute timed test).EPP (untimed personality questionnaire).3 Interview with our Professional Services team (MS Teams)A conversation about your experience, leadership style, and approach.If youre an experienced leader who enjoys supporting people, improving processes, and delivering smooth, successful implementations, wed love to hear from you.Apply today and lead the team delivering IRIS solutions to customers across the UK.

Created: 2025-12-04