Operations Support Manager- North Region

Job Description Operations Support Manager- North Region Head Office - Wonderfield Group Contract: Full Time Salary: 40,000 Contracted Hours: 40 The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the worlds largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.Were hiring an Operations Support Manager to partner with our Retail Operations Manager covering the North Region , overseeing a portfolio of corporate-operated kiosks in major UK supermarkets. These sites are transitioning from franchise to corporate ownership before resale, and youll play a key role in setting them up for long-term success.This dynamic, field-based role is perfect for someone who thrives in fast-paced environments and brings strong food retail operations experience. From coaching teams and boosting food safety to stabilising sites during transition, youll help drive performance, sharpen standards, and strengthen relationships with retail partners.What youll be doingEnsure corporate-operated kiosks are set up for success, training teams on food prep, service, compliance, and daily operationsProvide hands-on coaching and support to teams, driving relaunches and performance improvementsLead the transition and turnaround of kiosks post-franchise, stabilising operations and preparing sites for resaleSupport delivery of performance KPIs, including sales, labour, cost of goods, compliance, and training completionChampion food safety, hygiene, and allergen standards to ensure all products are fresh, on spec, and within shelf lifeBuild strong relationships with supermarket partners, resolving issues collaboratively and maintaining high operational standardsWork closely with Training, Marketing, Commercial, and Finance teams to align operational support with business prioritiesTrack training outcomes and performance, providing insights and recommendations to the Retail Operations ManagerWe're proud to offer:Opportunity to grow your career alongside with us with available apprentice programBrilliant support services designed to enhance your physical, mental and financial wellbeing.Annual discretionary bonus subject to business and overall performanceDiscretionary Life AssuranceDiscretionary Income ProtectionGroup Personal PensionPrivate Medical Cash PlanBespoke reward platform including access to retail, cinema & gym discounts.50% off your food every time you dine with us for you and 3 friends.Contribute towards our award-winning sustainability initiatives that delivers progress against 9 UN sustainability goals. We're committed to responsibly sourcing and all our seafood, therefore we only use source sustainable fish. All our packaging is recyclable and 80% of our packaging is already made from recycled plastic.Annual Awards ceremony

Created: 2025-11-01