Operations Manager

Job DescriptionOperations Manager - Financial Planning Location: Manchester City CentreSalary: 50,000 60,000 (depending on experience)Contract Type: Full-time, PermanentThis is a standout opportunity to join a successful and growing Financial Planning firm based in Manchester City Centre as an Operations Manager. In this pivotal leadership role, youll drive the transformation of internal operations, lead a high-performing support team, and contribute directly to the firms strategic growth and service excellence.The OpportunityYoull report directly to the Operations Director and take responsibility for the overall effectiveness of the administration and Technical Adviser Support teams. This includes leading on team structure, workflow optimisation, recruitment, training, and performance management - ensuring all operations align with business objectives, regulatory standards, and client expectations.This role offers the perfect blend of strategic thinking and hands-on leadership for someone who thrives on improving systems, developing people, and delivering tangible operational improvements.Key ResponsibilitiesRedesign the structure of the administration function and define clear career progression, salary bandings, and hybrid working practices.Lead recruitment, onboarding, performance reviews, and development planning for support staff.Oversee day-to-day workflows and task allocation based on team capacity and skill sets.Monitor KPIs and ensure compliance with internal service standards and regulatory obligations.Collaborate with advisers to ensure administrative support enhances their efficiency and client outcomes.Partner with the Process Improvement Manager to streamline systems and implement technology solutions that increase operational efficiency.What Were Looking ForProven experience in operations or team management, ideally within financial planning or another financial services environment. Strong understanding of performance metrics, workflow management, and continuous process improvement.Confident leadership skills, with a track record of motivating and developing high-performing teams.Experience designing and delivering training, appraisal, and incentive schemes.Proficient in identifying and applying technology solutions to drive operational effectiveness.Whats on OfferA key leadership role with influence over the direction and performance of a core business function.A supportive and collaborative working environment that values innovation and accountability.Competitive salary of 50,00060,000, depending on experience.Excellent benefits including pension, life assurance, critical illness cover, income protection, and a performance-based bonus.Opportunities for personal and professional development as part of a forward-thinking, people-focused business.

Created: 2025-07-06