Customer Service Analyst

Job Description Were hiring! | 2nd Line Customer Service Analyst | Join Team IRIS Ready to level up your customer service career? Were on the lookout for a 2nd Line Customer Service Analyst to join our dynamic team at IRIS! If you're naturally curious, love solving complex problems, and thrive in a collaborative environment - this could be your next big move. What youll be doing: Handle incoming support cases and escalations from customers & our 1st line team Investigate and resolve complex technical queriesfirst time where possible! Log and assign tickets with clear info to help drive fast, effective resolutions Collaborate with 3rd line support, internal teams, and external partners Support UAT testing and contribute to our internal knowledge base Prioritize your workload, meet SLAs, and deliver on team KPIs (like NPS & quality) Share your knowledge and support your teammates - success is a team sport! What were looking for: Solid experience in customer support or technical service (2nd line ideal!) AAT Level 2 or 3 (bonus points if youve got an IT or SQL qualification too) Clear communicator, calm under pressure, and passionate about great service A problem-solver at heart with great attention to detail Comfortable using CRM/ticketing systems and eager to learn new tools Self-driven with a desire to grow, develop, and make a real impact Why join IRIS?At IRIS, we dont just offer jobswe build careers. Youll be part of a company that values innovation, teamwork, and personal growth. Youll have the freedom to develop, contribute ideas, and be yourselfall while making a difference for thousands of customers. Ready to apply? Click Apply Now and take the next step in your journey with us. We can't wait to meet you!#CustomerSupport #TechJobs #CareerGrowth #IRISCareers #NowHiring #JoinUs

Created: 2025-07-03