Interaction Designer

Job Description About Scrumconnect ConsultingScrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver secure, accessible, and user-centred digital services that improve millions of lives.We value our people as much as our work. Our culture is collaborative, inclusive, and driven by continuous learning, enabling our teams to deliver meaningful digital transformation at scale.Background to the RoleWe are expanding our Digital Capability to support a portfolio of business-critical Digital Channels programmes. This permanent role will augment multidisciplinary teams delivering high-impact digital services and may support work across multiple products and service areas.You will contribute to services currently in Alpha, Private Beta, and Live phases, helping design intuitive, accessible, and visually consistent user experiences.Key Programmes You May SupportReport a Change Once (RACO):A cross-government service enabling users to report changes once across multiple benefits, improving efficiency, reducing fraud and error, and ensuring timely outcomes. The service is currently in Alpha and progressing toward Private Beta and MVP release.Customer Account:A live digital service allowing users to access proof of benefit letters online, reducing call volumes and postal demand while improving customer experience.Government App & Wallet:Supporting the integration of services into the government app and wallet, including delivery of secure digital credentials such as proof of benefit.About the RoleWe are looking for a skilled Interaction Designer/Graphic Designer to design clear, accessible, and engaging user experiences across complex public sector services.You will work closely with user researchers, content designers, developers, and product managers to create intuitive interfaces, service journeys, and visual assets that meet user needs and comply with GDS standards.Key ResponsibilitiesDesign intuitive interaction flows, interfaces, and layouts for digital servicesProduce high-quality visual and graphic design assets aligned with service standardsTranslate user needs and research insights into effective design solutionsCreate wireframes, prototypes, and high-fidelity designsEnsure designs meet accessibility and usability standardsCollaborate within multidisciplinary Agile teamsSupport iteration and continuous improvement based on user feedbackContribute to design systems and maintain visual consistency across servicesSkills & ExperienceEssentialProven experience as an Interaction Designer and/or Graphic Designer on digital productsStrong understanding of user-centred design principlesExperience designing accessible interfaces (WCAG standards)Ability to communicate and justify design decisions clearlyExperience working in Agile, multidisciplinary teamsStrong skills using design and prototyping tools (eg Figma or similar)DesirableExperience working on public sector or GDS-aligned servicesFamiliarity with design systems and service patternsExperience contributing to live or large-scale digital servicesWhat We ValueAt Scrumconnect, diversity, inclusion, and accessibility are central to our values. We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer. Reasonable adjustments are available throughout the recruitment process.

Created: 2026-03-20