Fraud Oversight Manager

Our 2 nd line of defence in Financial Crime provides fraud oversight which involves identifying, monitoring, and reducing fraud risks through the implementation of standards, strategies, and specialised functions. The team require a manager to define the fraud controls to put in place across the Group going forward, also providing leadership of 2 nd line's oversight and challenge of 1 st line controls. You'll work closely with first-line teams to embed fraud policies, identify gaps, and support the design of solutions that meet policy standards. You'll ensure new products are built with fraud controls in mind and lead conversations on key fraud issues, helping teams understand and manage risks effectively. You'll also lead second-line oversight activity, focusing on priority areas and working with first-line teams to investigate fraud cases and find root causes. In addition, you'll support Financial Crime Analysts with specific fraud-related queries when needed. Location: Coventry and/or Manchester. Team-led hybrid working arrangements apply - up to 3 times a month in the office Hours : 35 per week, flexible times across 5 days Our benefits include: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Life assurance (6 times annual salary) About you To be successful in this role we require the following skills : Essential: You've worked within Fraud teams within a retail banking environment, ideally within 2 nd line. You've got significant experience of applicable fraud legislation, regulation, peer practice and fraud systems You've got a strong track record of applying this knowledge - evolving policies, responding to horizon scanning, identifying fraud trends and providing advice and guidance on effective and appropriate fraud controls You have experience of defining and designing new ways of thinking to support the development of fraud oversight within the 2 nd line You are a strong team player, adept at building relationships both within 2 nd line and across the Group to ensure key messages are understood and actions taken where required About us We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. All together, better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Location Coventry TPBN1_UKTJ

Created: 2025-12-13