Tenancy Management Advisor

Tenancy Management AdvisorA high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Rochester30,000Hyde is looking for aTenancy Management Advisorto join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development.As a Tenancy Management Advisor at Hyde, you will be the first point of contact for anti-social behaviour and tenancy services, delivering a responsive and customer-focused service. You will triage and manage cases, provide clear advice and guidance to customers, and ensure cases progress in line with agreed timescales, policies, and legal requirements.Key DutiesAct as the first point of contact for ASB and tenancy enquiries, triaging and managing cases through to completionProvide accurate advice and guidance to customers, promoting early intervention and resolutionPrepare and manage case plans, risk assessments and enforcement actions, ensuring accurate records and CRM updatesProcess tenancy changes and investigate issues such as abandoned properties and illegal sublettingWork collaboratively with internal teams and external partners to ensure compliant, timely and customer-focused outcomesWhy Join Hyde?Hyde is part of the Hyde group one of the UKs leading housing providers, managing and owning around 120,000 homes nationwide. Were committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference.As aTenancy Management Advisorwere seeking someone who can bring:Proven experience in managing ASB and tenancy cases within a housing or customer service environmentStrong communication, collaboration and interpersonal skills, with attention to detailA proactive mindset and passion for delivering excellent customer service and safe communitiesThe ability to assess risk, manage casework effectively and work with a range of internal and external stakeholdersThe Benefits of Joining HydeExcellent pension schemeGenerous holiday allowanceLife assuranceAward-winning flexible benefits platformSupport for learning and career developmentHybrid working options availableDiversity, Inclusion & AccessibilityEquality, diversity, and inclusion are at the heart of who we are at Hyde. Were committed to creating a workplace where everyone feels respected, valued, and able to be their authentic selves. By embracing different perspectives, backgrounds, and experiences, we unlock innovation and reflect the diverse communities we serve. xjdpvnf At Hyde, inclusivity isnt a one-off initiative its embedded in our culture and central to how we work every day.As a Disability Confident Employer, were committed to providing reasonable adjustments throughout the recruitment process and beyond.

Created: 2026-03-19