Ambulance Operations and Business Development Manager

*Ambulance Operations and Business Development Manager *Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.*Join LSA Secure Medical Services – *a Leading Independent Ambulance Service that proudly collaborates with the NHS and has earned a GOOD rating from the Care Quality Commission (CQC)*.**Key Relationships: *CEO, Finance, Director of Operations, Operations Leadership Team, Fleet, Clinical Leadership Team, Logistics Team, Human Resources, Healthcare Professionals, Stakeholder Senior Leaders*Role Overview: *The Operations and Business Development Manager for LSA Secure Medical Service will lead in all operational and business development functions, therefore playing a crucial role in steering the company towards achieving its strategic objectives, ensuring operational excellence, and maintaining our status as a leader in the Secure transport, PTS, HDU and Events sectors. The post holder must have a valid driving license.*Key Responsibilities:*· Operations Management: Oversee daily operations by management of all services, the fleet and any other support services as required to ensure efficiency, quality, and compliance of internal and external KPI’s· Strategic Leadership: Formulate and execute strategic operational plans to drive efficient services· Change Management: Lead change initiatives to drive efficiency and improve service delivery and effectively address operational challenges· Budget Management: Oversee the financial aspects of the operations department, ensuring cost-effectiveness and profitability through the maximisation of staff utilisation· Performance Monitoring: Implement and monitor key performance indicators to assess and improve the efficiency and effectiveness of operations· Team Development: Build, lead, and mentor high-performing teams by fostering a positive and productive work environment.· Quality Assurance and Risk Management: Implement robust quality assurance and risk management processes to the highest standards of care and safety by mitigating potential risks to the business to ensure the safety of both patients and staff.· Client Relationship Management: Establish, maintain and strengthen positive relationships with existing clients, including NHS Trusts, Local Authorities, and Independent Providers and actively seeking opportunities to establish relationships with new clients.· Regulatory Compliance: Lead Health and Safety, CQC, NHS and contractual compliance and initiatives to ensure all operations comply with relevant laws, regulations, and policies and standards· Innovation: Commit and promote a culture of continuous improvement and innovation, driving efficiency enhancements and service improvements.· Business Development: Lead all Business Development activities including identifying new revenue streams, opportunities for expansion, monitoring of tender portals, building, producing and submitting commercial tender responses, lead on tendering meetings and presentations to prospective customers.· Reporting: produce and present operations, KPI and business development reporting to the CEO, Director of Operations, Senior Leadership Team and customer executives.· On Call: Be part of the out of hours On Call roster and take on the responsibilities as required by the company Role Operations Manager reporting to the CEO and Director of OperationsDepartment Operations Location Cookham, Maidenhead with regional travel (Home working available)Type 40hrs, Full time Permanent – Mon-Fri, 9am-5pm (Flexibility to meet business needs)*Person Specification:**Essential **Qualifications: *Healthcare Management, Clinical Practice (e.g. Nurse, Paramedic) a related field.*Experience: *· Proven experience in operations management and leadership, with a significant portion of this experience preferably gained in ambulance services, the mental health/acute sector or logistics· Demonstrated experience in operational management, strategic planning and execution, and Business Development.· Extensive experience in managing diverse teams and developing strong working relationships with various stakeholders.· Proven track record in risk management and compliance.*Skills: *· Proficiency in MS Office· Excellent listening, negotiation, and presentation skills.· Strong analytical and problem-solving abilities.· Excellent verbal and written communication skills.· High level of analytical and problem-solving skills, with the ability to think strategically.· Keen attention to detail and commitment to delivering high-quality results.· Client-focused approach with strong abilities in building and maintaining effective client relationships.*Personal Attributes: *· A passion for delivering excellent care within the mental health sector.· Strong ethical standards and a commitment to ensuring the safety and dignity of patients.· Resilience and the ability to cope with challenging situations.· Proactive and forward-thinking, with a commitment to continuous improvement.· Highly organised and able to manage multiple priorities effectively.*Communication Skills: *· Strong leadership and communication skills with the ability to inspire, motivate, and manage a team effectively.· Effective compassionate communication both verbally and in writing.· Ability to communicate at all organisational levels.· Demonstrated skills in persuasion and influencing.*Desirable: *· Management or leadership qualification.· Experience in strategic planning and service development.· A track record of promoting patient safety, clinical quality, and patient experience.*Evidence:*· Application· Interview· Certificates (where applicable)*Disclosure And Barring Service Check*This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Job Type: Full-timePay: £55,000.00-£60,000.00 per yearAdditional pay:* Bonus schemeBenefits:* Company pension* Free parking* On-site parkingSchedule:* 12 hour shift* Holidays* Night shift* Overtime* Weekend availabilityEducation:* Bachelor's (preferred)Experience:* Operations management: 2 years (preferred)Work Location: In personReference ID: AMBOPS_1

Created: 2025-08-13