Tenancy Sustainment Officer

Tenancy Sustainment Officer - MacclesfieldHave you got what it takes to succeed The following information should be read carefully by all candidates.Macclesfield25,389 per annum37.5 hours per week | Rota basisEnhanced DBS with Adult Barred List requiredASE Recruitment are specialist recruiters in the social housing and social care sectors, providing temporary staffing to a variety of 24-hour supported accommodation and floating support services for Housing Associations and Charities across the Northwest, Midlands, and Derbyshire.This is a full time temporary roles which can become a full time permanent role for the right candidate.We are currently recruiting for a Tenancy Sustainment Officer to support supported accommodation services in Macclesfield, working to ensure residents can maintain their tenancies, sustain independent living, and access stable housing opportunities.This is a key role combining tenancy management, property oversight, and resident engagement, helping individuals move forward with stability and independence.The RoleAs a Tenancy Sustainment Officer, you will manage supported accommodation tenancies while ensuring properties are maintained, voids are minimised, and residents are supported to meet their tenancy responsibilities.You will work closely with support teams, referral agencies, and local partners to manage allocations, monitor tenancy agreements, and support residents to sustain their accommodation.The role plays a vital part in preventing homelessness and supporting residents to move on to independent housing where appropriate.Key Responsibilities Property and Housing ManagementManage supported accommodation properties and ensure housing standards are maintainedCoordinate void turnaround to minimise empty propertiesCarry out property inspections and health & safety checksEnsure furnishings, inventories, and welcome packs are prepared for new residents Tenancy ManagementManage tenancy agreements and ensure residents understand their responsibilitiesMonitor rent payments and support residents to maintain rent accountsAddress breaches of tenancy, anti-social behaviour, or neighbour concernsWork with support staff to sustain tenancies and prevent homelessness Allocations and ReferralsManage referrals and assess applications for supported accommodationLiaise with housing options teams and partner agenciesCarry out background checks and assess suitability for accommodationManage waiting lists and prioritise allocations based on need Resident EngagementConduct tenancy visits and maintain positive relationships with residentsSupport residents to access move-on housing opportunitiesRespond to complaints and incidents quickly and professionallyPromote a safe and respectful living environment Administration and ComplianceMaintain accurate tenancy and property records on internal systemsMonitor voids, arrears, and service performanceEnsure compliance with housing management procedures and policies What We're Looking ForEssentialExperience in housing management, tenancy sustainment, or supported accommodationKnowledge of tenancy management, voids, and rent collectionUnderstanding of housing benefit, welfare reform, and statutory housing dutiesAbility to work with vulnerable or diverse client groupsStrong communication, organisation, and problem-solving skillsGood IT skills and ability to maintain accurate records Personal QualitiesCalm and professional approach when managing challenging situationsStrong interpersonal and relationship-building skillsAbility to work independently and as part of a teamCommitted to delivering a customer-focused housing service About the OrganisationAdullam Homes Housing Association works to restore hope and dignity through quality housing and support. The organisation delivers accommodation and services to individuals who require additional support to achieve stable and independent living.Their values include:Valuing the IndividualIntegrity and FairnessStriving for Excellence This role requires an Enhanced DBS check with barred list clearance (Adults).ASE recruitment is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. xjdpvnf We value diversity and are an equal opportunities employer and encourage individuals of all backgrounds to apply. Passion and dedication to making a positive difference to the services we support are what matters most to us.

Created: 2026-03-17