Guest Relations Host Macclesfield

About the Experience A large-scale festive Christmas attraction brought to life by Hollywood set designers and West End theatre professionals. This immersive theatrical production creates an enchanting world of wonder and beauty. The award-winning event sells out within hours each year and welcomes more than 170,000 guests to its 30-acre site each season. Over 1,000 exceptional performers transform imagination into reality captivating audiences with rich storytelling and theatrical flair. This extraordinary experience has attracted high-profile visitors and featured on national television, offering a rare behind-the-scenes look at its remarkable creation. The Role: Guest Relations Host As part of the Guest Relations team, you will act as an ambassador for the event. Positioned at key points across the experience, you will ensure every guest feels supported, welcomed, and cared for throughout their journey. You will: Deliver a world-class service, resolving guest issues and queries with warmth and professionalism Handle guest complaints with integrity, liaising with Event Managers and Head Office as required Manage the delivery of the Post Office activity in the Village Use onsite systems to support guests with questions, requests, and feedback What Were Looking For Friendly, confident individuals with excellent communication skills A passion for providing a premium guest experience Ability to remain calm and professional when handling challenges Comfortable working both indoors and outdoors in a fast-paced, high-energy environment Key Dates Paid training: 24th Oct 2025 10th Nov 2025 Open to the public: 11th Nov 2025 24th Dec 2025 Pay & Benefits 13.25 per hour, plus holiday pay Free hot meal each day, plus free tea, coffee, and soft drinks 20% staff discount in retail shops Free on-site parking Free shuttle service from Macclesfield Train Station Additional Details Contract length: 9 weeks Must be aged 18+ by October 2025 Work location: Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY Interviews have started apply today to secure your place in the Guest Relations team and help deliver an unforgettable festive experience. TPBN1_UKTJ

Created: 2025-09-06