IT Service Desk Technician

IT Service Desk Technician - Full time - office based 25k - 27kHave you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Evolve Energy are currently recruiting for an experienced IT service desk technician to join our busy support team. As an IT Service Desk Technician, you will provide 1st and 2nd line technical support to the wider business group and will be based at our head office in Lytham with occasional travel to other sites.Main duties:Act as the first point of contact for technical issues and respond to incidents coming through Service DeskProvide solutions or escalation to appropriate team membersDelivering support remotely or face to face desktop for PCs, Macs, handheld devices, printers, and networking, including configuration and repairsCarry out routine configuration and installation of software and hardwareProvide customer service excellence, ensuring all user contact is handled in a pleasant, helpful, and professional mannerUser onboarding/offboarding processesLogging and maintaining of assets and user equipment registerTake a proactive approach to IT security and regulatory complianceDaily Infrastructure maintenance and monitoring tasksDocumenting process and contributing to the IT knowledgebaseTechnical skills and knowledge required:You will have an in-depth knowledge of Windows operating systems (client and server versions, e.g., Windows 10/11, Windows Server 2016) and familiarity with macOSA strongunderstanding of network protocols (TCP/IP), network configuration (routing, switching, firewalls, Wi-Fi), and troubleshooting network connectivity issuesProficient in supporting and troubleshooting desktop PCs, laptops, mobile devices, and peripherals (printers, etc.)Experience with Microsoft Office suite, Active Directory for user and permissions management, and other common business applications used by the companyFamiliarity with virtualization technologies (VMware, Hyper-V) and cloud platforms like Microsoft 365, Azure AD, and potentially other cloud services used by the businessBasic understanding of cybersecurity concepts, including anti-virus software, patching, and data backup/recoveryStrong ability to diagnose, analyse, and resolve complex technical issues, often requiring investigation and root cause analysisAbility to document troubleshooting steps, resolutions, and knowledge base articles for future reference and supportThe ideal candidate will have significant experience of working in an IT support or service desk role, with experience resolving issues through 1st line to 2nd line support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position.

Created: 2025-11-06