Senior Tenancy Officer

Senior Tenancy Officer 3-Month Contract | 20.00 - 22.00 per hour | London Are you an experienced housing professional with strong leadership skills and a passion for delivering high-quality tenancy services? Were recruiting for a Senior Tenancy Officer to join a respected Housing Association based in North West London on a temporary assignment until October, paying around 22 per hour. Key Responsibilities: Manage and support a team of 4 (2 Tenancy Officers & 2 Customer Service Advisors) Lead on complex tenancy casework, including ASB and enforcement action Carry out sign-ups, end of tenancy checks, home visits, and mutual exchanges Work closely with external agencies and internal departments to support vulnerable residents Handle complaints, deliver excellent customer service, and ensure high standards of record keeping Deputise for the Housing Manager when needed About You: Solid experience in social housing or tenancy management Confident leading and developing a small team Able to manage complex cases and engage with vulnerable residents Strong communication and organisational skills Comfortable working in a busy, hands-on role in a collaborative environment Package Contract until October 2025 20.00 - 22.00 per hour North West London Monday Friday, 9am 5pm

Created: 2025-07-21