French speaking Customer Technical Support

FRENCH SELECTION (FS)French speaking Customer Technical Support **Graduate/Entry Level scheme – no previous experience required for this role**Location: Central LondonHybrid work 2 days a week in the office past probation periodSalary: £33,000 per annum Ref: 5489FTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5489FWebsite: globally successful and rapidly expanding SaaS provider with offices in different parts of the world.Main duties:Customer facing role where you will be engaging with clients daily to answer queries, troubleshoot issues, and provide guidance.This is a role which will provide you fantastic opportunities to progress within a company committed to supporting their staff to grow internally and rewarding talent and expertiseGraduate/Entry Level scheme – no previous experience required for this role The role: - Provide customer support by resolving system user issues and addressing customer queries in a timely and effective manner- Advise users on how to make the most of the system's functionality, offering guidance tailored to their specific workflows- Assist customers in configuring the system to suit their business requirements, ensuring optimal use and alignment with operational goals- Proactively gather feedback and ideas for new features and services to support continuous system improvement. - Conduct on-site visits to assess system usage and identify opportunities to enhance efficiency and adoption- Collaborate with internal teams to support the testing and validation of system releases, helping to ensure updates meet user needs and maintain high standards of qualityThe candidate:- Fluency in French is essential (written and spoken)- Achieved a 2:1 or above at Bachelor’s-level in any degree subject (STEM preferred)- Excellent A-levels, ideally including an A-level in Maths.- Good communication skills and ability to engage with customers in a positive manner- Logical mindset and good problem solving skills- Eager to progress and enthusiastic to learn and develop new skills

Created: 2025-09-10