Store Detective Lead

OUR MISSIONAt Planet Organic, we have always been more than a shop. We do more for our customers, neighbourhoods, employees, suppliers, and the planet than simply buying and selling products. We believe in promoting health in our communities through organic, natural, and sustainable products, and supporting the earth’s biodiversity. We care deeply about the communities we are a part of. We are a values-led and commercially-driven business.ROLE OVERVIEWThe Store Detective Lead is a key role in ensuring the safety, security, and wellbeing of our colleagues, customers, and stores. You’ll take ownership of the operational security function, leading store detective activity, managing and training third-party guards, and equipping store teams with the tools and knowledge to mitigate risk. This role plays a central part in reducing unknown margin loss (UML), supporting theft investigations, and driving a culture of safety across all Planet Organic stores.KEY RESPONSIBILITIESCarry out store detective duties across multiple store locations.Lead, train, and manage internal and third-party security guards, collaborating with our wider security provider to maintain consistent standards.Deliver risk management training for store management teams.Oversee theft reporting processes and work closely with police to provide evidence and case support.Design and implement processes to strengthen colleague and customer safety.Build effective partnerships with internal stakeholders and external security providers.Analyse customer and store security-related complaints to identify trends, address root causes, and drive preventative measures.Review and assess CCTV footage to support investigations, identify risks, and recommend improvements.Coordinate security rotas with our external provider, ensuring schedules are accurate, and aligned with our operational needs.This is not an exhaustive list of responsibilities and may change based on business needs.REQUIREMENTSValid SIA License.Proven store detective experience, ideally across multi-site retail, hospitality, or a similar security environment.Proven experience in delivering training and people management.Strong communication skills, with the ability to influence and build trust at all levels.Flexible availability: this role requires working across weekdays, weekends, evenings, and occasional late-night shifts.Genuine passion for the organic and sustainable retail sector is a plus. BENEFITS35% colleague discount across all stores33 days of holiday per year, including public holidaysAccess to our benefits platform after 3 months serviceAccess to our pension provider after 3 months serviceBe part of a welcoming, mission-driven team dedicated to making a positive impactPlanet Organic is committed to breaking down the barriers that block employment opportunities for different groups of people and to recognising, accommodating and appreciating people’s different backgrounds, experiences, knowledge and skills. We are committed to encouraging diversity among our workforce in every sense. The aim is for our colleagues to be truly representative of our local communities and our customers, and for each colleague to feel respected and able to give their best.

Created: 2025-12-13