Keyholder - "The Ordinary" - Commercial Street Store

WHAT ON EARTH IS DECIEM?Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.We are growing rapidly, and we’re looking for someone who shares this vision and wants to grow with us!WHAT WE'RE LOOKING FORWe are looking for a Keyholder to join our Commercial Street location team to deliver memorable experiences to our customers.As floor supervisor in management's absence... Are you ready to Deciemize your team and customers?Deciem Keyholder is a genuine and energetic people person with strong communication in line with our family's core valuesExperience in the Retail and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.This is a full-time position ( 37.5 hours over 5 days ).WHAT YOU'D BE DOING IN THIS ROLEGreet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service. Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training. Ensure standards for quality, customer service, and health and safety are met. Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products. Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed. Assist in the onboarding, training, and development of new employees. Manage customer feedback and queries. Assist in maintaining store standards of cleanliness and organization. Be aware of and assist in maintaining DECIEM’s merchandising concepts. Ensure tidiness standards are always respected and maintained.SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONELove of beauty products and a passion for skincare. Comfortable in engaging customers and applying products with the customer while providing consultations. Ability to multitask while providing professional and outstanding customer service. Desire to thrive working in a team environment. Effective time management and communication skills.WHAT YOU'LL BE GAINING BY JOINING OUR TEAMThere’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favourite perks and benefits, in no particular order…Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more. 6 months of paid time off for new parents (inclusive of all genders). Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning. First dibs on new products. A generous discount on DECIEM products for you, your family, and your friends.BUILDING GROWTH TO POWER GOODWe are a People First company that lives by our core values to…

Created: 2025-12-11