Claims Manager/Senior Claims Handler

We are seeking an experienced and dynamic professional to join our team as a Claims Manager. The Claims Manger will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.Key Responsibilities To handle allocated claims and related tasks with particular emphasis on claims from Chartering Members as requested in compliance with the Claims Department’s guidelines to provide optimal claims services to the Club’s Members within designated authority levels including:assessing risk and liability through collecting, analysing and assimilating informationproviding advice or recommendations to Members, on claims handling strategy to resolve the claim in the most cost effective and expedient mannerraising estimates, processing payments and reimbursements and liaising with the Head of FD&D in FD&D casesmaintaining regular reviews of claims and estimates strictly in accordance with the company’s requirements which may vary from time to time.maintaining appropriate diary review in respect of time bars and key datesFor FD&D claims, assessing whether cases are covered and should be supported, monitoring likely costs, requesting budgetary support and, in the event of any issue/s arising, liaising with the team leader and the Head of FD&D.Supporting the Club’s knowledge management practices by disseminating relevant information and data to the Head of Claims and other Departments as appropriateGeneral administration and organisation including orderly document management of both electrical and paper files to ensure ready accessibility in accordance with the company’s requirements and in view of business continuity planning, and to accord with good health and safety practiceProviding guidance, supervision and training to other employees and third parties as requiredMonitoring the Members’ claims performance and fleet development and advising the Head of Claims, the Underwriting Department and others as appropriateVisiting Members and other as directed to maintain strong relationships with key stakeholders and service providers to enhance service delivery in accordance with the Club’s business development objectivesAttending both internal and external training seminars and programmes as requiredTo liaise with the Head of CCC Claims, Claims Handlers, the Head of FD&D (for FDD claims) and other Departments as appropriate and as may be required from time to time.Qualifications and SkillsExperience in a law firm or P&I Club, handling both P&I and FDD work, typically gained through 3-5 years' of experience.Team playerGood interpersonal and communication skillsAbility to thrive in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.

Created: 2025-12-11