HR Operations Partner

Industry: Designer toys and collectible piecesLocation: Canary Wharf, LondonJob type: Full time PermanentAbout POP MART Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.For more information, please visit and our LinkedIn Career page.What to ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to:Contribute to the smooth execution of HR processes across multiple European markets, with a strong focus on consistency and complianceWork closely with both local and HQ HR teams to adapt global policies and systems to local needsSupport ongoing HR projects including new country setup, documentation improvements, and system rolloutsGain broad exposure to cross-border HR operations and collaborate with colleagues from different departments and countriesBe part of a growing regional team where your attention to detail and operational support help enable sustainable business expansion in EuropeBenefits POP MART offers our employees:Selected POP MART toys as appreciation gifts every monthA structured bonus scheme in line with the company’s and the individual’s performanceComprehensive training and development programsRegular team social eventsPaid rest breaksThe Role and CandidateBased in Pop Mart’s European headquarters in London, the Regional HR Operations Partner supports the day-to-day delivery of HR processes across the region. This role works closely with country HRBPs, regional HR team, and other departments to ensure that operational practices are well executed, compliant, and aligned with both local requirements and global standards.You will play a key part in maintaining process documentation, supporting HR systems rollout and localisation, and helping coordinate regional tasks such as vendor management, employee relations tracking, and new market setup. This role suits someone with solid HR operations experience who is detail-oriented, enjoys working behind the scenes, and is comfortable working across multiple countries and functions.Responsibilities HR Operations and Process GovernanceSupport the end to end execution of core HR processes including onboarding, offboarding, contract changes and ensure alignment with local regulations and group standardsDevelop and maintain SOPs across European entities, documenting localised workflows where necessaryMaintain trackers and calendars for employment lifecycle milestones such as probation reviews, fixed term renewals, and document auditsEnsure country HR teams are aligned on policy updates and process changes and support the operational rolloutHRIS Assistance and LocalisationAssist in the implementation of HR systems in coordination with HQ, ensuring local workflows, templates, and compliance requirements are accurately reflectedProvide first level support to country HR users and act as the regional liaison with HQ system teams for issue resolution and enhancement requestsConduct regular checks to ensure employee data accuracy and audit readinessEmployee Relations Case SupportSupport HRBPs in the coordination and documentation of employee relations cases across countries including disciplinary, grievance, and investigation processesTrack case progress, maintain secure documentation, and support case follow up and timeline managementHelp ensure case handling remains compliant and consistently documented across the regionNew Market HR Setup and Cross Functional CoordinationCoordinate with HQ, Legal, and Finance teams to support the setup of new employment entities and PAYE registration in emerging European marketsPrepare HR related documentation, timelines, and process flows to support legal entity activation and hiring readinessAct as the HR operations lead for ensuring a compliant and structured HR foundation is in place before first hires are madeRegional Projects and Cross Functional CollaborationSupport regional HR projects including system rollouts, internal audits, compliance readiness, and process improvementWork with Legal, Finance, and IT on workflows involving employment regulations, employee data, and HR documentationAlign with HQ HR to ensure group wide initiatives are executed in the region with proper localisation and trackingRequired QualificationsBachelor’s degree or above in Human Resources, Business Administration, or a related fieldMinimum 5 years of HR operations or generalist experience in a regional or multi country settingStrong understanding of HR lifecycle processes, employee documentation, and compliance across European jurisdictionsSolid experience working with HR systems such as Workday, SAP, or equivalent including supporting system implementation, user rollout, and process localisationConfident in handling HR data audits, reporting structures, and cross-country consistencyFluent in English; additional European languages are a plusWilling and able to travel across European markets regularlyDesirable but Not Essential Background in retail, consumer brands, or other fast-paced, international environmentsExperience supporting HR operations across multiple European countries with varying regulatory frameworksFamiliarity with regional expansion activities such as entity setup, employment registration, or vendor onboardingExposure to Asia-based headquarters or working across time zones and culturally diverse teams

Created: 2025-08-06