Training Manager

Job Title: Training Manager – UKLocation: London, UK (with regular travel across stores)Contract Type: Full-TimeRole OverviewWe are seeking a passionate, dynamic, and results-driven Training Manager to lead and elevate training initiatives across our key UK retail partners – Space NK, Harrods, and Selfridges. The ideal candidate will be instrumental in ensuring a consistent and premium brand experience across all touchpoints, empowering retail teams to embody the 111SKIN DNA and drive exceptional customer engagement and sales performance.Key ResponsibilitiesTraining Delivery & DevelopmentDesign and deliver engaging in-person and virtual training sessions for in-store teams across Space NK, Harrods, and Selfridges.Develop tailored training plans and calendars in line with retail partner needs and seasonal brand focuses.Deliver onboarding and refresher training on brand history, product knowledge, facial protocols, selling techniques, and customer service excellence.Support the implementation of new product launches with impactful, sales-driven education.Retail Partnership ManagementBuild and maintain strong relationships with store managers, area managers, and retail partner education teams.Act as the key liaison between 111SKIN and retail partners regarding training needs, feedback, and performance.Attend partner events, store visits, and sales floor time to ensure training is driving measurable results.Team Performance & DevelopmentCoach and motivate retail sales staff and brand ambassadors to achieve individual and team targets.Identify knowledge gaps and implement targeted training strategies to improve performance.Champion and develop a culture of learning, excellence, and brand advocacy.Reporting & KPIsTrack and evaluate training effectiveness using KPIs including sales uplift, mystery shop scores, and staff feedback.Provide regular reports on training activity, team performance, and strategic recommendations to senior leadership.Monitor competitor activity and adapt training strategies to maintain a competitive edge.Skills & Experience Required3+ years’ experience in training or education roles within the beauty or luxury retail industry.Strong knowledge of the UK luxury skincare and cosmetics market.Proven experience working with or for Space NK, Harrods, or Selfridges is highly desirable.Passionate about skincare, with excellent product and ingredient knowledge.Confident facilitator with outstanding presentation and communication skills.Proficient in creating engaging training materials, both in-person and digital.Flexible, self-motivated, and comfortable working in a fast-paced, evolving environment.Willingness to travel regularly within the UK.What We OfferOpportunity to represent one of the world’s most innovative luxury skincare brands.Collaborative and dynamic work environment.Career development within a fast-growing global company.Competitive salary and benefits package.

Created: 2025-07-23