International Moving Specialist

A new opportunity is available for an experienced International Moving Specialist to join our client's corporate global moving team.The International Moves Specialist will manage the household goods moving process, partnering with corporate assignees throughout their international relocation process. You will be responsible for ensuring complete satisfaction during the move, delivering high levels of customer service.Hybrid working, 3 days in office and 2 days remote.Responsibilities:Managing the household goods moving process for corporate assigneesLiaising with clients and assignees to arrange pre-move surveysMaintaining relationships with corporate clients, providing high levels of customer service at all timesActively manage cases in line with KPI’s, company standards, and specific client account policy guidelinesActing as the primary point of contact for the assignee through the entire move processCommunicate with shipping lines and airfreight partners to ensure that goods are shipped in line with expectationsTracking all relevant moving and shipping documentation and having an understanding of customs regulations Acting as the main point of contact for external vendors and other internal departmentsProduce international moves quotations by calculating volumes, quotes and exchange ratesEnsure all household goods shipments are invoiced fully, on time and cover additional chargesResponding to client queries and complaints, and identifying areas in need of improvementUsing your knowledge to seek the best rates and services from suppliersLiaise with insurance brokers and clients should a claim be requiredUpdating all systems and records as and when requiredMaximise profitability while maintaining service standards Skills & Experience:Experience working within the international household goods moving and/or relocation sector is essentialStrong knowledge of shipping, logistics and freight forwarding processesA positive and personable attitude with excellent problem-solving skillsExcellent client and customer relationship skills with the ability to liaise confidently with corporate clientsStrong IT and MS Office experience using Outlook, Word and Excel

Created: 2025-08-13