Operations Manager

Role: Operations ManagerLocation: London, UKJob type: Full time / on-siteSalary: £70,000 - £80,000This opportunity is with a leading global technology integrator that delivers end-to-end business connectivity solutions. For over three decades, the company has helped major organisations across sectors like financial services, technology, and enterprise with everything from structured cabling to managed services.As Operations Manager, you’ll take ownership of Managed Services across multiple Telecommunications and Network Infrastructure accounts. You’ll be responsible for the commercial, technical, and operational performance of several field service teams, driving service excellence, profitability, and customer satisfaction.Reporting directly to the Services Director, you’ll work closely with Service Delivery Managers to ensure SLAs are met while identifying areas to grow and strengthen long-term client partnerships.What You’ll Be Doing:Leading the operational delivery of managed services across several client accountsManaging and mentoring large technical teams (40+ field engineers and support staff)Overseeing financial performance across contracts, ensuring revenue and margin targets are metSupporting client retention through service quality, relationship building, and account growthPartnering with Sales on RFPs, bids, and customer presentations for new opportunitiesEnsuring full compliance with internal policies, client documentation requirements, and reporting processesHandling commercial risk, change management, and service transitions between clients and teamsProducing and presenting accurate reports to internal stakeholders and client contactsDriving cross-department collaboration to maximise resourcing efficiencySupporting recruitment, onboarding, training, and performance management of team membersLeading or supporting special projects from scope through to handoverMaintaining a strong presence on-site and via client communication channelsActing as a senior ambassador of the Managed Services division within the wider organisationWhat We’re Looking For:Extensive leadership experience in a service delivery or project management environmentStrong technical background in telecoms or ICT infrastructure (voice, data, cabling)Proven ability to manage multimillion-pound service contracts across multiple clientsDeep understanding of structured cabling types, installation methods, and standardsSkilled in managing large teams across dispersed geographies or complex client sitesHands-on knowledge of ITSM ticketing systems, change control, and asset management toolsProficient in Microsoft Office Suite (Outlook, Excel, Word)Strong communication, organisational, and stakeholder management skillsCalm under pressure, with a proactive, solutions-led approachAbility to mentor, train, and approve technical and service documentation and processesExperience working cross-functionally with other senior leaders and departmentsBonus (Preferred, Not Essential):ITIL® certification or experience in ITIL-aligned environmentsBackground working in critical environments (e.g. data centres, financial services, large-scale enterprise)

Created: 2025-08-03