Audio Visual Technician - Strand, London, WC2R 2LS

Audio Visual Technician - Strand, London, WC2R 2LSAbout us:King’s College London is an internationally renowned university delivering exceptional education and world-leading research. We are dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place. We host more than 33, 000 students from over 190 countries around the world.About the role:King’s AV Services is seeking an Audio-Visual Technician to join one of our busy dedicated AV teams. AV Services at King’s support a wide range of AV and IT user facing systems to deliver teaching and lectures, as well as both internal and external events. We offer a generous pay and benefits package, which includes season ticket loans, bike to work scheme, on-site gyms and 30 days annual leave in addition to two wellbeing days, and several closure days leave. We are looking for a self-motivated individual with excellent customer service and technical skills who will deliver a first-class user experience for staff, students, and visitors via in-person support, telephone calls, email, and Microsoft Teams. The role will primarily be based at our Campus. You will provide support to our lecture theatres, classrooms, meeting rooms and other spaces. Your daily duties will include supporting users and maintaining devices including Crestron control systems, PCs, data projectors, PA systems, visualisers, lecture capture, and other AV equipment. Other responsibilities include managing AV bookings, ensuring that the required AV equipment is available and functioning in the rooms or delivered as required for lectures, functions, and events; using remote tools to monitor and assist users; audio and video recording of lectures and events; and Microsoft Teams support for hybrid meetings and Hyflex teaching.Additional work with audio and video production or live event streaming may also be required. Working patterns can include some light shift work covering evening and weekend events, with the potential to earn overtime.Key responsibilities include:Providing white-glove support for teaching sessions, events, and meetings for both internal and external clientsSupporting and maintaining a broad range of AV and IT systems and servicesManaging and supporting livestreaming and recording for eventsHandling support tickets and bookings via an online portal, ensuring resolution within applicable SLAsParticipating in the continual service improvement processMaintaining up-to-date professional and technical knowledge, undertaking training and research as neededContributing to the knowledge base and documentation in line with the University’s IT policiesActing as an ambassador for the service, providing advice and technical expertise where appropriateAssisting with witness testing to ensure adherence to AV standardsWorking across two different sites on a rota basis The role will primarily be based at our Waterloo Campus. You will provide support to our lecture theatres, classrooms. This post will be offered on an indefinite contract.This is a full-time post – 100% full time equivalent.About you:  A list of the essential and desirable criteria provided in your Job description. Candidates will be advised to review the document supplied in the advert to identify where these criteria will be assessed To be successful in this role, we are looking for candidates to have the following skills and experience:Essential criteriaGood level of knowledge and understanding of a wide range of audio-visual services and technologies such as display systems, live audio, visualizer, control systems, lecture capture, AVoIP and other AV equipment.Excellent diagnostic and problem-solving skillsMust have demonstrable experience in AV or relevant technical industry experience (film/theatre/music/events).Experience of working effectively as part of a team, particularly with regards to delivering services and problem solving jointlyAbility to work under pressure and meet challenging deadlinesGood standard of written and spoken EnglishAbility to manage and prioritize own workload effectively Desirable criteriaAV related technical qualificationAble to install, configure, upgrade and test desktop computers (both Windows and macOS)Prior experience with Crestron, Dante, Q-SYS and Analog Way    Downloading a copy of our Job DescriptionFull details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.  We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.  We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.  We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.  To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages. Interviews are due to be held on Wednesday 28th January.

Created: 2025-12-13