Audio Visual Technician

Job Description Audio Visual Technician - Luxury Residential Technology (Permanent)Salary: 40,000 - 50,000Location: Central LondonWorking Arrangement: Onsite, MondayFriday (09:0017:00)On-Call: Minimum 1 week per month (overtime payable)Job Type: Full-time, PermanentWe are partnering with a well-established, highly regarded technology consultancy operating within the luxury residential and boutique hospitality sector. They design and support advanced home automation, smart-environment systems and integrated AV solutions for premium properties.Due to continued growth, they are seeking an experienced Service Engineer to join their specialist service team.The RoleAs a Service Engineer, you will deliver high-quality technical support, both onsite and remotely, across a wide range of smart-home and integrated technology systems.You will take full ownership of service tickets from initial report through to resolution - working closely with clients, internal specialists and project teams to ensure issues are identified, resolved and communicated professionally.You will also contribute to system upgrade projects, occasionally acting as the lead engineer on smaller packages of work.Key ResponsibilitiesTake full ownership of service tickets, ensuring accurate updates and timely resolutionAttend client call-outs, troubleshoot issues and escalate when requiredDeliver on system upgrades and enhancement work packagesMaintain clear, professional communication with clients throughoutSupport weekly ticket reviews and monthly service performance reviewsParticipate in the out-of-hours on-call rota (minimum 1 week per month)Ensure all work is completed to the highest standard, protecting the companys reputationRepresent the service team professionally when onsite with high-end clientsSkills & Experience NeededProven experience working with residential smart home automation, AV systems or home-technology environmentsStrong troubleshooting and diagnostic abilityExperience managing service tickets or projects is advantageousComfortable working both independently and as part of a teamConfident, polished and professional client-facing mannerAbility to prioritise, adapt quickly and handle multiple tasks in a fast-moving environmentInterested?If your background aligns and you'd like a confidential chat about the role, please share your CV - Id be happy to talk you through the details.

Created: 2025-12-28