Sales Account Manager

About us We are the QEII Centre, the largest dedicated conference and exhibition space in central London. Our venue offers world-class facilities for high profile conferences, conventions, exhibitions, and events, hosting over 300 national and international events each year. Our clients are central to everything we do and as such, continuous improvement of our customer service is vital. We are proud to have won many prestigious awards over the years. We believe that our people are the key to our success and employees sit at the heart of our work, from our award-winning in-house caterers QEII Taste, through to our experienced AV and IT teams (QEII Live). Everything we do is underpinned by our Values and our dedication to putting our clients first. Job Purpose Working as part of the sales team, the Sales Account Manager will be the first point of contact for clients. The primary responsibility of the role is selling the facilities at QEII Centre to the UK corporate and agency market, employing sales skills to help achieve an overall team target of 8.5M for next financial year, and challenging forward sales revenue targets from existing and new clients. In addition, the jobholder will be responsible for managing several key client accounts to gain maximum profitability whilst maintaining high levels of client satisfaction. Key Tasks Use effective sales skills to meet room hire, AV, and catering revenue targets for events of all size, including large-scale and multi-day event bookings. Manage a portfolio of client accounts and deliver on pre-agreed sales and revenue targets. Proactively contact former and cancelled clients to renew opportunities and identify new revenue streams to support business objectives. Act as the first point of contact for clients enquiring about use of the Centre; handling all incoming enquiries in a friendly, professional and efficient manner in line with the departmental SOPs and ensuring that all relevant details are accurately captured on the Centres CRM. Ensure enquiry response time are consistently in line with departmental SOP. Prepare informative bespoke proposals that fully meet the clients objectives and brief. Follow up on all enquiries within the required timeframes and ensure all details are accurately recorded in the CRM system. Actively upsell each event to maximise profitability and sales. Prepare and regularly update event sales forecasts for weekly sales meetings. Conduct engaging and informative show rounds of the venue selling the full range of services including Catering and AV and reinforcing that the Centre is the ideal choice for their event. Negotiate within defined parameters as needed, securing client confirmation to proceed with bookings. Conduct proactive research and initiatives to attract new clients for the Centre. Prepare contracts and all necessary paperwork for events. Work closely with colleagues across the organisation, maintaining high standards of teamwork and professionalism in both office and remote settings. Ensure contracted client events are handed over to Event Management/Operational teams in accordance with the departmental SOP. Undertake any reasonable duties as specified by the Head of Sales or Director of Sales & Marketing. Engage in sales team and management workshops, supporting team improvement, management discussions, and strategic initiatives. Attend trade shows as required, representing the brand on the exhibition stand, ensuring a professional presence and effectively communicating the company's values and offerings to attendees. Person Specification Experience Able to demonstrate evidence of meeting and exceeding venue sales targets and development of secondary spending. Experience with both engaging and tapping into a range of different personalities. Proposal creation that meets the clients objectives, brief, and budgets. Excellent communication skills, both written and verbal. Experience in overcoming client resistance/objections. A high standard of computer literacy including CRM systems. Technical Skillsand Qualifications Demonstrable sales and account management experience within the events/hospitality industry. Strong organisational skills, and ability to plan, organise and deliver work to meet deadlines and quality standards. Excellent negotiating and interpersonal skills. Knowledge of Momentus or similar CRM systems is desirable. Behaviours To-do attitude Self-motivated Communicating and Influencing Working Together Strategic thinking Delivering at Pace Making effective decisions Information on the Civil Service Success Profiles framework, and how this relates to this role, can be found online or from the QEII HR Team. QEII Values Team Be a team player. Quality Put the customer at the heart of what we do. Exceptional Strive to be the best you can. Innovation Make a difference. Integrity Be proud of who we are and what we do. TPBN1_UKTJ

Created: 2025-12-12