Regional Head of Property Services

Job DescriptionCompetitive SalarynLondon, N1 9QZnYoure an experienced leader in property and repairs services who will be the face of the repairs team in your region.Were looking for customer focused individual who understands the importance of resident engagement and communication and drives this message throughout their team.You will be a key contributor to the development and implementation of our new Repair Strategy and lead the integration and transformation of your services.nAs our Regional Head of Property Services, youll be the lead voice and face of our repairs and maintenance operations in the Northeast London region.Youll bring stability and strategic direction to a large and complex portfolio including responsive repairs, disrepair, voids, aids and adaptations, damp and mould, and planned property services.Youll also help shape the future of our Repairs Strategy, embedding a culture of accountability, integration and resident-focused delivery.nYoull work closely with senior leaders, contractors, frontline teams and, most importantly, our residents, creating a service thats consistent, high-quality and built on trust.A key part of our 3-year strategy is to improve resident engagement and communication this will be through resident surgeries during the day and after working hours. Youll create a joined-up culture with our housing and operations teams where everyone is working towards the same goal.nIn this role, youll be the go-to lead for all property services in your region, handling high-profile cases and emergency escalations with calm, clarity and care.Youll set the tone as a visible, accountable and inspiring leader for a multi-functional team and own performance and drive improvement from KPIs and compliance to satisfaction and service quality.Youll be required to meet with your team and contractors each Monday in the regional office at Kings Cross along with 1-2 days working from an office location.nYoull build strong partnerships across internal teams and external suppliers, ensuring every part of the service works in sync and use data, feedback and insight from regular Works in Progress meetings with contractors and regular solicitors meetings to continually review the case load of your region to resolve any blockages to allow a speedy resolution for our residents.nYoull lead contract management, drive value for money, and ensure all work meets regulatory, legal and safety standards.nTo be successful in this role, youll:nnBe a strong leader with experience in property services, disrepair or repairs operations within a social housing or similar environment.nHave a good understanding of data and how to use this to drive performance within a teamnHave experience of managing disrepair and major works, void works and deliverynHave a track record of managing large, cross-functional teams, and getting results that matternPossess excellent knowledge of building pathology, and specific experience of building maintenance, contract management and health & safety legislation.nBe confident in leading through complexity and crisis, with a calm, solutions-focused approach.nPassion for equity, inclusion and making services work for everyone.nnAt Peabody, were all about making a difference to our community and helping people flourish.nHeres what youll get when you join us:nnFlexible and hybrid workingn30 days' annual leave, plus bank holidaysnUp to 10% pension contribution, matched 1:1nTwo additional paid volunteering days each yearnFlexible benefits scheme, including options for healthcare, dental care, and morennReady to apply?nClick Apply to send us your CV and tell us why youre the right fit for this role.nnAdvert Closing Date:20th JulynInterviews:Stage one interviews will take place in person on 24th July. Stage two interviews, including a presentation, will take place in person on 7th August.nnAs an employer, Peabody does not provide sponsorship as a licenced UK employer.

Created: 2025-07-09