Service Manager - Heat Networks - Come off the tools

Job Description Service Manager - Heat Networks & HIUsWe are seeking an experienced Service Manager to lead the delivery of technical services across heat networks nationwide. This role will take ownership of installation quality, commissioning, fault resolution, compliance, and long-term system performance across HIUs, metering, and billing systems.This is a field-based role requiring nationwide travel and flexibility outside standard office hours. The successful candidate will also play a key role in building and leading a technical team, managing subcontractors, overseeing operational processes, and supporting regulatory audits.Key ResponsibilitiesTechnical DeliveryConduct site surveys for HIUs, metering, billing, energy efficiency, and complianceInstall and commission metering systems including AMR, data loggers, gateways, routers, and M-Bus networksCarry out fault finding, diagnostics, optimisation, and system performance improvementsSupport contractors with HIU installation and commissioning to required standardsManage warranty claims, liaising with manufacturers and clients to achieve technical resolutionProduce technical reports, O&M manuals, commissioning records, and compliance documentationCompliance & SafetyEnsure compliance with Heat Network (Metering and Billing) Regulations 2014 (as amended), CIBSE CP1, ESOS, and relevant industry standardsPrepare and maintain RAMS and ensure safe working practices on all sitesOperate in line with CDM Regulations and company health 'safety policiesStakeholder ManagementAct as the technical lead for clients, housing associations, developers, and managing agentsHandle technical enquiries from end users and clients, maintaining strong professional relationshipsManage subcontractors, ensuring quality, compliance, and performance standards are metOperational & Team SupportOversee warehouse stock control, materials procurement, and internal stock systemsSupport internal and external auditsProvide technical training, mentoring, and onboarding for new team membersSupport business development activities with technical input when requiredAbout YouQualifications & ExperienceFormal engineering qualifications3-5+ years' experience in a technical role within heat networks, metering, or energy systemsStrong technical knowledge of HIUs, heat networks, metering and billing systems, and M-Bus networksExperience with commissioning, system monitoring, optimisation, and fault diagnosisWorking knowledge of Heat Network Regulations, CIBSE CP1, ESOS, and compliance frameworksSkills & BehavioursExcellent problem-solving, fault-finding, and technical reporting skillsProven ability to manage projects, subcontractors, and operational prioritiesStrong leadership potential with the ability to develop and guide a growing technical teamAccountable, adaptable, safety-focused, and collaborative in approachPackageSalary 55,000Car or allowanceRemote-based33 days holiday including bank holidays8 pension (3% employee, 1% government, 4% employer)WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.WR is acting as an Employment Agency in relation to this vacancy.JBRP1_UKTJ

Created: 2026-03-07