SC Cleared Senior IT Service Manager - NATO

SC Cleared Senior Service Manager - CIS Infrastructure as a Service 12 months (Jan - Dec) + extension. NATO Role: 50% home working, 50% Brussels (you choose how this is done) Circa 526 - 546 per day + tax free benefits in kind for working abroad iO Associates is partnered with a well established global IT Consultancy who is a prime supplier on a key NATO framework. They are looking to bring an actively SC Cleared, Senior Service Manager in on an initial 12 month contract which will likely extend for at least 1 further year. Key things to note: Your UK Ltd company will need to open an EU Bank Account to be paid in Euros. You will pay taxes as a UK Outside IR35 contractor You will need to be in Brussels 50% of the time, how you divide this is completely up to you. You will need to cover your expenses however you will be eligible for a 241.50 tax free payment for each 24 hours you're working over there. This tax free benefit will help to massively reduce the tax due. Role description: Managing a CIS Infrastructure as a Service and ensuring system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with service lines and the CIS Support and Sustainment Centre (CSSC). Managing the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for. Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required. Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements. Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission. Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution. Managing contractor support resources and acceptance of services of contractors; Will provide input to the Principal Service Manager for the Quarterly SLA report; Will provide input and recommendations to the SLA Change management process. Assessment of manpower and O&M budget requirements. Will provide support to project managers as required through the project development, delivery and transition into service phases. Deputize for higher grade staff, if required. Required Qualifications: Service Management: ITIL Foundation and Intermediate Certifications in either Service Design/PPO, Service Transition/RCV, Service Operation/OSA, Service Strategy/SOA and or Continual Service Improvement etc. Sound experience in IT services engineering, planning, operations, maintenance and management. Demonstrable experience as a line manager and provide evidence of having the ability of being a motivator and mentor Sound experience on the Configuration Management and Change Management processes and tools. Experience in roles requiring significant business and managerial skills, such as: contingency planning and implementation; budget planning, preparation, and execution; implementation of CIS services related to network monitoring and network performance management services Please only apply if you: - Hold active SC Clearance - Have strong experience working with either NATO or the MOD - Are prepared to work in Brussels 50% of the time TPBN1_UKTJ

Created: 2025-11-20