Claims Manager

Job DescriptionClaims Manager Drive Digital Innovation & Customer Excellence60,000 70,000 + Bonus + Excellent Benefits3 Days in London | UK-based role with future European remitAre you ready to take ownership of high-value claims initiatives that balance fraud detection with customer satisfaction?Do you thrive in transforming processes, influencing 3rd party vendors, and delivering better outcomes for both customers and businesses?Would you like to join a company recognised for its inclusive culture, leadership development, and digital-first strategy?The Role: Claims ManagerThis is your opportunity to shape and streamline the end-to-end claims validation process in a fast-evolving business, working directly with a Head of Claims & Customer who has led game-changing strategies at both challenger brands and global corporates.Youll take charge of transforming a traditionally complex area into a smooth, digital-first customer experience, with particular focus on reducing claims turnaround to one week, driving vendor performance, and embedding a genuinely customer-first culture.Your remit will include:Overseeing the introduction and optimisation of a newly developed digital claims portalEnsuring third-party claims validation partners are aligned with regulatory standards and customer-centric goalsIdentifying trends in claims handling, diving into complex cases to assess outcomes and sharing insights to drive better decisionsLeading the cultural shift across vendor relationships to balance fraud detection with exceptional serviceTackling rework rates and friction in the customer journey with a root-cause, improvement-led mindsetPartnering with senior stakeholders to drive claims innovation in Europe, including markets such as Spain, Norway and GermanyExploring use cases for AI and digital tools to enhance speed, accuracy and customer experienceWhat Youll Bring:Strong background in insurance oversight or claims validation, within retail insuranceExperience partnering with third-party vendors to drive performance and ensure complianceStrategic awareness of fraud prevention, combined with a passion for improving customer journeysConfidence engaging with stakeholders at all levels and leading projects independentlyA proactive, solutions-focused mindset, you see opportunities where others see frictionIdeally, you will have a DegreeWhats on Offer:60,000 70,000 basic salaryPerformance-based bonus25 days holiday + bank holidaysHealthcare + HealthCash PlanPension + Life Assurance (4x salary)Charity Days + Annual Professional Development AllowanceWellbeing, phone and fitness allowancesThe chance to directly shape a digital transformation in claims and make a real impactThe Hiring Process:Initial Chat with Kerry @ Sudale Search a genuine, two-way conversation about fitInformal culture fit call with HR remoteCompetency interview with Head of Customer & ClaimsCase Study Presentation show how you think, not just what youve doneWhy Apply Through Sudale Search?We dont ghost. Every applicant gets a response. We value candidate experience as much as client delivery, and were here to champion inclusive hiring at every stage.

Created: 2025-05-09