Delivery Partner Manager

Job Description The Delivery Partner Manager is accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards.This role sits at the intersection of commercial contract management and operational performance. It requires strong stakeholder management, data led decision making, and the ability to hold partners to account while maintaining productive, long-term relationships. The Delivery Partner Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, and driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA and a pragmatic, outcome-focused mindset.What You Will Be DoingOwn the commercial relationship with assigned Delivery Service Partners across the full contract lifecycleSupport contract renewals, variations, and commercial discussions in collaboration with Legal and FinanceMonitor partner performance against service, quality, and cost KPIs including performance reviewsAnalyse operational and commercial performance data to inform decisions and recommendationsProduce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunitiesWork closely with Operations, Transport Planning, Finance, Legal, and H&S teams to support partner performanceAct as the voice of the delivery partner internally while protecting HelloFresh standards and customer outcomesIdentify opportunities to improve delivery quality, efficiency, and cost across the partner networkSupport onboarding of new partners and scaling of existing partners in line with network strategyEnsure partners operate in line with health 'safety, legal, and regulatory requirementsSkills And Experience RequiredStrong experience of managing logistics/delivery suppliers, partners, or third-party service providersExposure to commercial or contract-led environmentsExperience operating in fast-paced, operationally complex settingsStrong stakeholder management and relationship-building skillsAbility to analyse performance data and drive actionConfident communicator, able to hold partners to accountUnderstanding of service delivery models and performance managementAwareness of contractual, compliance, and governance principlesBuilding strong, professional partnerships while maintaining accountabilityWhat You Will Get In Return70% off HelloFresh or Green Chef boxesCompany pension schemeGym membershipBupa private medical insurance (including dental & family cover options)Electric vehicle schemeMental health first aiders and an employee assistance programmeDog friendly office! (London site only)Nursery support schemeCycle to work schemeGroup Life AssuranceLocation: London or DerbyHybrid Working PolicyWe offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

Created: 2025-12-19