HR & Payroll Services Functional Lead

HR & Payroll Services Functional Lead Location: Remote (with occasional UK-wide travel) Type : Permanent Salary: Competitive + Benefits Sector: Public Sector / Government Services / Digital Transformation Are you an experienced HR & Payroll shared services leader with deep expertise in service design and delivery? We're partnering with a major digital transformation programme delivering critical operational services to a large UK public sector client, and this role sits at the heart of its success. We're looking for a HR & Payroll Services Functional Lead to lead the design, implementation, and transition of a scalable, user-centric HR and Payroll service model as part of a large-scale, multi-phase programme of service insourcing and transformation. What You'll Be Doing As the HR & Payroll Functional Lead, you will: Lead the creation and delivery of end-to-end service design for HR & Payroll across all phases of the programme Shape a high-level operating model aligned with client expectations, technical capabilities, and third-party providers Collaborate with a multi-disciplinary team of analysts, SMEs, and client stakeholders to iterate and finalise the service blueprint Ensure alignment between service design, ERP system capabilities (e.g., Oracle), and the internal delivery model Oversee the development of Standard Operating Procedures and ensure these inform training, testing, and operations planning Drive the execution of test strategies and transition activities including service dress rehearsals, parallel run exercises, and live cutover Support service stabilisation (hypercare) post-go-live and act as a key point of escalation for issue resolution Key Responsibilities Lead service design for HR & Payroll that balances user needs, compliance, and delivery capability Act as a subject matter expert in workshops with the client, third parties, and delivery teams to align service components Facilitate service forums and ensure collaborative input from stakeholders on evolving service designs Minimise bespoke developments by aligning to 'out-of-the-box' solution capabilities wherever possible Ensure service design incorporates accessibility standards and government best practices (GDS methodology) Support test planning (UAT, BAT) and contribute to training and knowledge transfer materials Assist in early operational support including hypercare and floor-walking to ensure smooth adoption of the new service About You Essential Experience: 5-8+ years of hands-on experience in HR & Payroll service design within large-scale shared services or transformation programmes Experience leading multi-party, client-facing implementations in a complex, regulated environment (e.g., public sector or government) Strong knowledge of service operating models, transition planning, and testing in ERP environments Demonstrable experience with Government Digital Service (GDS) methodology and user-centred service design principles Skilled in negotiating with stakeholders, facilitating alignment across clients, delivery teams, and technology partners Ability to manage phased transitions and adapt service designs for interim or evolving operational states Experience participating in or leading design authority and governance forums Desirable: Involvement in the design or implementation of Oracle Fusion ERP solutions Strong appreciation of UX, WCAG 2.2 accessibility standards, and inclusive service delivery Familiarity with tools such as Wave (for accessibility testing) Experience delivering services with major global consulting or system integration partners Additional Information Please note - this role requires active or full eligibility for Security Clearance (Level 2) Remote-first role with occasional UK-wide travel to support programme milestones TPBN1_UKTJ

Created: 2025-09-12