Receptionist - Diagnostic Radiology

We are looking for a friendly, hard-working and self‑motivated individual to join our close knit office team in Radiology. Although prior experience is welcomed, a passion for helping patients and smoothing their journey through our department is more important; we will therefore offer thorough training to the right candidate.Main duties of the job Over 200,000 examinations are booked each year in the Radiology Department, which requires a highly trained and dedicated clerical and administrative team.As a Clerical Officer you may be required to work 5 days out of 7, including occasional weekends and evenings if required, helping out in the office and on the reception desks. Computer literacy is essential because you would be expected to perform all aspects of administration including booking of appointments, and keeping hospital records accurately up to date.Excellent intercommunication skills and a friendly persona are also required because you will be liaising with members of the public, Radiology staff and other hospital workers. In return, you will receive training and support from a friendly and close‑knit team who will help you to develop your office and administrative skills.We encourage innovation and hard work in our staff and strive to offer a clean, safe and personal service to our patients.The radiology department provides a wide range of imaging services across a range of specialities, including:Plain X‑rayMagnetic resonance imaging (MRI)Computed tomography (CT)MammographyFluoroscopy and interventional radiologyServices have been developed to provide extended opening hours (including weekends) for plain X‑ray, ultrasound, CT and MRI appointments.The department also services the A&E department, providing access to plain X‑rays and CT scans 24 hours a day, seven days a week.Job responsibilities Duties and responsibilities of this role will include, but not be limited to;To work as part of a team alongside other clerical staff within the department and be part of a wider multidisciplinary team delivering a high‑quality service to other staff and patients. To make appointments in accordance with the national waiting‑time standard.To help ensure that the North Mid NHS Trust meets the cancer target guidelines and to escalade policy when patient appointments are being made outside the cancer target guidelines.Retrieve and process mail, incoming and outgoing telephone calls in accordance with Trust policies.Provide professional reception cover, updating and correcting current patient details as necessary.Receive patients and visitors to the clinic in a professional and friendly manner.Accurately input, retrieve and collate information using departmental and Trust computer systems in a timely way while being mindful of data protection at all times. This includes using the system Solitan.To act on Solitan messages and emails which may include requests for reports and/or notifications of unexpected findings, and respond promptly and efficiently to routine queries, referring them to other personnel as appropriate.Education and qualificationsEducated to GCSE or equivalentLevel 2 Literacy and Level 2 NumeracyAbility to use Solidon RIS and Sectra PACS, working knowledge of MedwaySkills and abilitiesWillingness to learn and committed to studies in order to achieve qualifications.Ability to develop effective working relationships across the organization.Maintain a professional approach: smart and presentable.Ability to communicate effectively and sensitively with others from a variety of backgrounds, both verbally and in writing.Demonstrate understanding of the importance of patient confidentiality and data protection.ExperienceGood working knowledge of IT Microsoft packages such as Outlook, Word, Excel and other relevant programmes.Team member with a flexible approach to work, willing to adapt to changing situations.ValuesDemonstrable ability to meet Trust values.Other requirementsFriendly personna and willingness to go the extra mile.Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.£30,142 a year (including outer London HCAS)#J-18808-Ljbffr

Created: 2026-04-30