Facilities Assistant

Job Description Support CentreWe're Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We're growing fast on our mission to be the employer of choice in hospitality, everywhere we operate - so this an exciting time to hop on board.We Believe in Growing Good ThingsGrowth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding - over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano. What we're looking forWe're looking for passionate team players to bring joy to our customers every day. As a Facilities Assistant you'll be the heartbeat of our London offices, ensuring our spaces are clean, stocked, and running smoothly. Your work directly supports our teams, helping them focus on their best work while reflecting our commitment to a safe, welcoming, and high-performing environment. From keeping kitchens spotless to maintaining meeting rooms, managing deliveries, and supporting reception, you'll play a vital role in making our offices a place people enjoy being in and a seamless hub for our operations. Key ResponsibilitiesYou'll be responsible for maintaining the day-to-day running of two London office locations, keeping them clean, organised, and fully stocked. Key responsibilities include:Office & Facilities Maintenance:Keep all offices, kitchens, toilets, meeting rooms, and break areas clean, tidy, and well-stocked throughout the day. Monitor and maintain storage facilities in coordination with other teams. Monitor and report maintenance issues, including health and safety concerns, to ensure a safe and functional workspace. Set up meeting rooms and support reception with visitors and events. Support with waste management & recycling process Kitchen & Stock ManagementRefill and maintain kitchen supplies, including cutlery, crockery, drinks, soups, and other refreshments. Ensure dishwashers and coffee machines are clean, stocked, and in working order. Conduct regular stock checks and coordinate replenishment to ensure supplies are always available. Deliveries & Mail Handling:Receive and manage deliveries, including courier and postal items, and ensure items are delivered to the correct teams. Assist with outgoing packages, including labelling and preparation for courier collection. Daily & Weekly Routine Tasks:Perform daily cleaning and tidying of all key office areas and kitchens. Conduct weekly stock takes of food, drinks, and office supplies, support ordering for the following week. Complete weekly deep cleans of kitchens, fridges, coat rooms, and other shared spaces. Collaboration & Support:Work closely with reception, the test kitchen, and office teams to provide proactive support, including ad hoc requests as required. Providing front desk cover as required Attend team meetings and department events as required. Experience & Skills RequiredEssential:Previous experience in facilities, office support, or hospitality services. Strong organisation skills. Ability to work independently and manage time effectively. Basic maintenance awareness, including reporting faults of safety issues. Preferred:Experience with office kitchen management or catering stock control Familiarity with basic cleaning equipment and procedures. Experience in a multi-site office environment. Technical skills:Ability to use office equipment such as printers, dishwashers, and basic kitchen appliances. Basic knowledge of stock management and stock intake. Ability to work with and maintain coffee machines preferred but not required. About youBe kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for food and exceptional customer service. Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special. We offer27,000 - 28,000 per annum 10% bonus potential Gold Card: We love making people's day through our food and drinks. That goes for our teams too. That's why everyone gets a Gold Card. When you're in the office, your food and drinks are on us. And when you're not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks - the lot). A few more perksYou'll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you're with us. Free private medical cover, with the option to add family or partner at an additional cost 4% of your pension contribution matched by Pret,rises to 5% after 5 years Life assurance at 3x annual salary Loyalty award for 5, 10, 15, 20 years' service Flexible Benefits Platform packed with lifestyle discounts Season ticket loans Healthcare cash plan Financial wellbeing provisions Free mortgage services Sabbatical after 3 years Opportunities to support our charity, The Pret Foundation We also offerIndividual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications, leadership development and mentoring. Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong. Pace and variety - Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot! Community and purpose - We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities. Our valuesHappy Teams Happy CustomersAmazing Standards Every dayNever Standing Still Doing The Right Thing The interview journey Every interview process at Pret begins with the same two stages. First, you'll have a relaxed 30-minute conversation with our People team so we can get to know you and your experience. Next, you'll be invited to an in-person interview with the team at our Head Office in London Victoria. Before you applyThis role is based on site at Pret's Support Centre in London Victoria five days per week (Monday - Friday) from 8:30am to 5pm We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.Deadline to apply for this role: Thursday 12 February 2026

Created: 2026-02-12