First Line Support

Job DescriptionWe are recruiting for a motivated 1st Line Engineer to be the first point of contact for desktop and infrastructure support across busy London portfolio. This is a fantastic opportunity to gain hands-on experience in a fast-paced environment, supporting critical systems and building the foundations for a career in IT infrastructure.The role:Deliver first-line support and troubleshooting for desktop and infrastructure issues.Escalate complex cases to senior engineers with root cause analysis.Carry out daily system checks (servers, networks, comms rooms, backups).Support the IT team with technical tasks, maintenance, and updates.Keep clear records and communicate effectively with clients and team leaders.Experience: Previous IT support desk, analyst, or network experience.Strong troubleshooting and problem-solving skills.Excellent communication and customer service abilities.A real passion for IT with a drive to learn and grow.CompTIA A+ certification (desirable).Experience in retail, hospitality, or leisure is an advantage.Why join?Work across dynamic London sites with varied systems and environments.Be part of a supportive IT team with real opportunities for growth.Progression pathway into infrastructure engineering and senior technical roles.Exciting, hands-on work including market support and project installations (from end-user equipment to CCTV, switches, and more).

Created: 2025-11-05