Front Office Night Host/ess

Job DescriptionAbout Park Hyatt London River ThamesPark Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, BuckinghamPalaceand Kings Road. The hotel boasts exquisite dining options,state-of-the-artevents space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.Duties and responsibilities related to theNightHost/ess roleProvide a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.Perform the check-in process efficiently, providing room keys and information about the hotel facilities.Handle the check-out process, including billing, payments, and feedback collection.Coordinate with housekeeping to ensure rooms are ready for new arrivals.Liaise with other departments (housekeeping, maintenance, food and beverage) to meet guest needs and requests.About youPreviousexperience inhotelfront officewithin the luxury segmentis preferred.Strong communicationskills andfamiliarity with hotel management software andproficientcomputer skills areideal.Benefits of theNightHost/ess role include12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Uniform provided and laundered complimentaryHeadspace membership and access to our Employee Assistance Programme50% discount on food and beverages when you dine as a guest at selected Hyatt HotelsContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideAt Hyatt We care for people so they can be their best.This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!Being part of Hyatt means always having space to be you. We are passionate about diversity,equityand inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities.Join a team that is making travel more human. Connected. Sustainable. Here, everyone''s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart ofHyatt is our shared belief that hospitality is more than just a job itsa career for people who care.NextSteps:Apply today for thisNightHost/ess role and start your journey with Hyatt Hotels!

Created: 2025-08-06