Team Performance Lead

Job Description Team Performance Lead (HAAS Contract - Ingeus)Job Title: Team Performance LeadLocation: Wandsworth / HybridContract: Full-Time, PermanentSalary: CompetitiveReports to: Assessment Centre (AC) ManagerLead a Team. Drive Performance. Make a Difference.Were excited to be recruiting a Team Performance Lead to support the successful delivery of the Health Assessment Advisory Service (HAAS) contract within Ingeus. This is an excellent opportunity for a confident people manager to step into a pivotal operational leadership role.Youll oversee and motivate a team of Clinical Performance Leads, Healthcare Professionals (HCPs), and/or AC Administrators, ensuring consistent performance and a high-quality experience for customers using our assessment services. Although not a clinical role, your leadership will underpin the smooth running of our Assessment Centre and the quality of our HAAS service delivery.Our hybrid model offers the ideal blend of office connection and home-working flexibility, with no more than three days required on site each week.What Youll Be DoingLeading and supporting a team of HCPs and/or AC Administrators to achieve daily output and quality targetsCoaching, mentoring, and performance managing staff to drive continuous improvementMonitoring, analysing, and reporting productivity and quality data to the AC ManagerAllocating and overseeing workloads to maintain a seamless operational flowManaging operational concerns, resolving issues, and escalating where requiredPartnering with Clinical Performance Leads to escalate and close clinical queriesSupporting employee development and contributing to a positive team cultureProactively managing absence to ensure strong service continuityEmbedding best practice across the team in alignment with HAAS contract expectationsTaking on ad hoc responsibilities to support the centre as neededWhat Were Looking ForDemonstrable supervisory or team leadership experienceStrong communication and collaboration skillsAbility to balance people leadership with performance targetsProfessional, adaptable, and solutions-focused approachHighly organised, with the ability to maintain high-quality standardsExperience in an assessment centre or operational environment is desirable but not essentialWhy Join Us?Youll be joining a supportive, collaborative leadership team within Ingeus, where your role directly contributes to delivering a high-quality service under the HAAS contract. This is your chance to make a tangible impact, grow your leadership capability, and support a team who are committed to helping others.If youre passionate about leading people, improving performance, and contributing to meaningful public services, wed love to hear from you.JBRP1_UKTJ

Created: 2026-03-15