Services Account Representative

Job Description Job description:Job SummaryWe are looking for a Services Account Representative (SAR) who will be the main customer contact for operational services business matters.Offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.A SAR covers several customers and works within Key accounts in close collaboration with the Services Key Account Managers and Services Sales Managers.You will be based in either Paddington, Lund or Helsinki.What you will doAs a Services Account Representative you will:Lead communication and planning with customers for service and maintenance events, permanent solutions and re-building kitsLead customer enquiries; Responding and channelling it into the organisation as requiredParticipate and coordinate service contract fulfilment and non-contract events and follow-up, Managing service scheduling conflicts and scope fulfilment and/or variationsParticipate with input to the preparation of the sales strategy including Services Key Account Plans, by using internal and external data sourcesParticipate in customer relations from an operational perspective and transactional sales through structured communicationParticipate in analysis and follow up customer satisfaction results together with Services functionsLead administration of sales opportunities based on customer information, together with Services Key Account Managers and Services Sales ManagersProfile description:We believe you haveMinimum 3 years of leadership experience in administration, across boundaries is preferredStrong productive focusDemonstrated exceptional Customer Service skillsProven record of process implementation, discipline and organisational agilityAdvanced excel skillsStrong continuous improvement focusPreferred but not essential: University Bachelor in technical/business disciplines or equivalentWe offer:We Offer YouA variety of exciting challenges with ample opportunities for development and training in a truly global landscapeA culture that pioneers a spirit of innovation where our industry experts drive visible resultsAn equal opportunity employment experience that values diversity and inclusionMarket competitive compensation and benefits with flexible working arrangementsApply NowIf you are inspired to be part of our promise to protect whats good; for food, people, and the planet, apply through our careers page athttps://jobs.tetrapak.com/.This job posting expires on16th December,2025.Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Created: 2025-12-16