Counter Manager "The Ordinary" Boots - Westfield White City

Job Description WHAT ON EARTH IS DECIEM?Known as The Abnormal Beauty Company, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.We are growing rapidly, and were looking for someone who shares this vision and wants to grow with us!WHAT WE'RE LOOKING FORWe are looking for a Counter Manager to join our lovely Boots Westfield White City teamThis is a full-time position 37.5h per week (5 days)As a Counter Manager, you will deliver the highest standards of customer service by following the DECIEM experience and contributing to a teamwork environment positively, pleasantly, and effectively.DECIEM Counter Manager is a Human Leader with excellent motivational and inspirational qualitiesaccountable for day-to-day operational activities.This will involve the effective leadership and management of our Counter Associates' duties and professional development, the ability to control stock level, ensure merchandising is aligned with DECIEM directives, and communicate any challenges/disruptions to the Area Sales Manager.Strong Asset:Beauty - Skincare backgroundHuman and Passionate leadership styleBoots experience OR awarenessKPIs and goals drivenWHAT YOU'D BE DOING IN THIS ROLEEnsure the team is consistently following the brand selling protocols aligning with the DECIEM culture of educating clients on their beauty needs, evaluating performances, sharing feedback, and taking action to highlight successes. Attends department and brand meetings and chairs regular team meetings to update the employees on business performance, new initiatives, and other relevant topics. Setting regular 1:1 Human Conversations to track team members' development and performances. Responsible for monitoring and achieving the overall counter satisfaction and Team educational KPIs. Operational mindset and regularly consults with the Retailer, Department & Floor Managers, Warehouse, and Delivery teamsto build essential partnerships. Records the counter sales information and completes the store and Company reports on a weekly basis, accurately and on time. Supports both DECIEM and the Retailer to ensure the team schedules are in line with the needs of the business, especially during peak sales times and seasonal trading times. Proactively seeks opportunities to promote in-store events to accomplish brand awareness. Acts as a Business Developer by growing the client base by offering the DECIEM journey. Manages any potential customer complaints discretely and effectively. Enforce store policies and procedures to be up to company standards and direction. Ensure standards for quality, customer service, and health and safety are metSKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONEA minimum of two / three years of Management experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)Strong communication and leadership skills to coach and mentor employees to successEvents organizational skills/background "Nice" to have Attention to detail and problem-solving skills. Excellent written and verbal communication skillsWHAT YOU'LL BE GAINING BY JOINING OUR TEAMTheres a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular orderUnlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more. LinkedIn Learning membership to help you keep growing and learning. First dibs on new products. A generous discount on DECIEM products for you, your family, and your friends. BUILDING GROWTH TO POWER GOODWe are a People First company that lives by our core values to Do the right thing Create impact Respect small things Care too much Be the futureThese values continue to guide us in all that we do. Along the way, weve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. Were still blushing!SUSTAINABILITY AND SOCIAL IMPACTDECIEMs objective is to build growth and do good things while prioritizing people, animals, and the Earth.Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.CREATING A HUMAN WORLD OF BEAUTYDECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.WANT TO JOIN US? Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. #SP

Created: 2025-12-15