Service Coordinator

We are a nationwide provider of outsourced waste management and recycling services, specialising in the reuse, recycling, and recovery of construction, demolition, and excavation (CDE) wastes. Ecofficiency are able to deliver industry leading soil classification through testing kits and state of the art mobile SiteLab. We were founded on the principle of delivering best practice and by employing innovative methods to minimise environmental impact, that are supported by EcoIntelligence, the companys online management portal for all management reporting needs. Our extensive experience in the waste management industry gives us an excellent understanding of what customers are looking to achieve to meet their business objectives in todays competitive market. Why Join Us? At Ecofficiency, our success is built on four core values: Community : We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development. Colleague : We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression. Customer : We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services. Environment : Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact. Be Part of Something Bigger Whether you're starting your career or looking to take the next step, Ecofficiency offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference. Application Deadline January 08, 2026 Employment Type Permanent - Full Time Location Doncaster Workplace type Onsite Compensation 27,846 - 29,725 / year About the role Are you passionate about delivering excellent customer service? Whether youve gained experience in an office, retail, or hospitality environment, we want to hear from you! We're looking for a dedicated individual who excels in customer relations, communication, and problem-solving to join our team. This role is perfect for someone with strong interpersonal skills and a desire to help customers. As Sales and Service Coordinator at Ecofficiency , you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. Establishing strong relationships with customers and supply chain partners to book in customer orders. Ensuring that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem solving skills to create good outcomes today and even better outcomes in the future. As part of a small team, you will be in a fast-paced environment so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be willing to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly. Its important that you work well under pressure and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customers Service Level Agreements. Additional information: Working hours are 42.5 per week, Monday to Friday, 8am-5pm or 8:30am-5:30pm with half an hour for lunch & 2x 15 Minute breaks. You will work full-time in the Doncaster office, so will need to live within a reasonable distance to travel to DN9 3GA. Please note: This is an office based role with some hybrid working available after probation What we need from you Excellent communication skills and telephone manner. Strong organisational skills and time management you will need to be able to work in a fast-paced environment accurately, with good attention to detail, so that your customers always get a high-quality service. Responds well to pressure, with the ability to work to deadlines. Be able to negotiate and identify business opportunities. Enthusiastic, driven and determined. Confident with Microsoft Office programmes. You must have: Delivered outstanding Customer Services in a previous role The ability to work on your own and manage your time whilst being an effective team member. Grade C in Maths & English GCSE Basic IT skills, being able to use Word, Excel, and PowerPoint You may have: Experience working in the waste industry What we offer Financial perks: Pension scheme, length of service rewards, and referral bonuses Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme Community engagement: Volunteer days and collaboration with local charities Generous holiday: Start with 23 days, rising with service, plus buy/sell options Employee voice: Regular My Voice surveys and follow-up check-ins to drive meaningful change TPBN1_UKTJ

Created: 2025-12-12