Senior Process Optimisation Improvement Specialist

Job DescriptionSenior Process Optimisation Improvement Specialist - London MarketsWe are recruiting for a Senior Process Optimisation Improvement Specialist with London Markets experience to join one of our Insurance clients on a 6-month contract.Inside IR35Hybrid- 2 days a week onsite in LondonKey Responsibilities:Work with the UK & MENA Process Optimization Lead to ensure the business impact and dependencies are identified, reported on and managed at all times.Working with the Head of Operations Excellence and multi-location key business stakeholders, to build an optimization environment which supports an ongoing programme of enhancement and efficiency.Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.Work with the UK & MENA Process Optimization Lead to secure appropriate business sponsorship for the initiatives and track through associated benefits.Elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis.Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements.SkillsA proven track record of defining and delivering complex optimization initiativesExtensive London Market/ General Insurance business analysis experience and knowledge of CI/ Lean methodologiesExtensive experience of understanding the relationships, dependencies and impacts of change on multiple systems, teams and processesExperience working in large organisation multi-national preferable but not essentialExperience of formal change structure and disciplinesAppreciation of various Change Management methodologiesStrong data analysis skillsLean six sigma

Created: 2025-11-05