Service Desk Lead

Espire Infolabs is hiring for Service Desk Manager/Lead for London, UK location.Job Title: Service Desk Manager/LeadJob Type: PermanentJob Location: London (4 Days/week onsite)About the role:We are seeking an experienced Service Desk Manager/Lead to join our growing IT Service Desk team. You’ll lead IT support operations across the business, ensuring high service levels and supporting a wide range of systems, including core insurance platforms.Key ResponsibilitiesManage and lead the IT Service Desk, ensuring timely resolution of support tickets.Act as the escalation point for complex technical issues and SLA adherence.Provide support for business-critical applications, particularly insurance policy administration systems (e.g., Sequel, Applied Epic).Administer and support Microsoft 365, Azure AD, Exchange Online, Teams, and other cloud tools.Maintain and troubleshoot IT hardware, infrastructure, networks, and security systems.Contribute to IT projects, system upgrades, vendor management, and documentation.Ensure compliance, licensing, and asset management best practices.RequirementsProven experience in a senior IT support or team lead role.Strong knowledge of:Microsoft 365, Windows 10/11, Active Directory, Group PolicyNetworking (VPNs, LAN/WAN, firewalls, switches, routers)Insurance sector systems and supportITIL process familiarity and strong troubleshooting capabilities.Excellent communication skills and stakeholder management.DesirableProject coordination or IT project experience.Certifications (Microsoft, ITIL, CompTIA).

Created: 2025-11-04