Customer Liaison Officer

We're currently recruiting for a Customer Liaison Officer to join a well-established contractor, delivering kitchen refurbishment works across residential properties in the Welwyn Garden City area. This is a key role focused on supporting tenants, ensuring excellent communication, and helping deliver a smooth and positive experience throughout the planned works programme. This position is offered on a contract basis for 8 weeks, with working hours of Monday to Friday, 37 hours per week, onsite-based with some flexibility. The Customer Liaison Officer will receive: The opportunity to work with a respected, community-focused contractor Potential hybrid working options depending on site requirement 8 week contract Key responsibilities for the Customer Liaison Officer: Be the main point of contact for residents throughout the kitchen refurbishment programme Provide clear, timely updates on work schedules, access requirements, and progress Coordinate appointments between contractors and residents Resolve resident concerns in a professional and empathetic manner Support the operational team in delivering an efficient and high-quality service Maintain accurate records of communications, access arrangements, and feedback Assist in delivering community engagement activities and promoting social value initiatives Conduct property visits and complete site notes and reports as require Requirements for the Customer Liaison Officer position: Previous experience in a Customer Liaison, Resident Liaison, or Tenant Liaison role Experience within the social housing sector, ideally supporting kitchen or planned refurbishment programmes Excellent communication and interpersonal skills Strong organisational and time management abilities Proficiency with Microsoft Office Full UK driving licence and access to a vehicle To apply or find out more, please contact Ryan Stewart on 07488 866 709 or email TPBN1_UKTJ

Created: 2025-11-01