Senior Customer Experience Manager - Sportstech

A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Experience leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community. Key responsibilities include: Lead and mentor a high-performing Customer Experienceteam Own customer lifecycle strategy, from onboarding to renewal Collaborate cross-functionally to improve product experience Use data to drive decisions and optimise customer outcomes You will have: Strong experience in Customer Experience or Account Management Strong experience in customer journey mapping Strong leadership and communication skills Data-driven mindset with a passion for customer experience Interest in sports or tech is a plus Details: Start date: ASAP Duration: 12 months Salary: £50,000-£60,000 dependent on experience Location: London with 3 months on-site in European base (expenses covered)#J-18808-Ljbffr

Created: 2025-08-23