Assistant Guest Experience Manager

Job DescriptionAssistant Guest Experience ManagerSalary: 38,625 +ServiceCharge(Upto600permonth)AboutGreat Scotland Yard Hotel The Unbound CollectionGreatScotland Yard Hotel is a one-of-a-kind luxury destination in the heart of Westminster, where historic grandeur meets contemporary sophistication. As part of The Unbound Collection by Hyatt, the hotel offers a uniquely curated experience, exceptional service, and discreet luxury for the most discerning guests.Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.Just some of the benefits you will enjoy as Assistant Guest Experience Manager12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Free meals on duty50% discount on food and beverages when you dine as a guest at selected Hyatt HotelsBusiness attire laundered complimentaryHeadspace membership and access to our Employee Assistance ProgrammeContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwideAbout youAs the Assistant Guest Experience Manager, you are a passionate hospitality professional who thrives on creating meaningful and memorable moments for guests. With a keen eye for detail and a natural flair for service, you go above and beyond to ensure every interaction is personal, thoughtful, and exceeds expectations.You are a strong communicator and a team player, working closely with all departments to ensure a seamless guest journey from arrival to departure. Your positive energy and approachable nature make you a trusted point of contact for both guests and colleagues. You embrace challenges, love solving problems, and believe that genuine care and consistency are the foundations of exceptional guest experiences.What you will do as Assistant Guest Experience Manager at Great Scotland Yard HotelAs Assistant Guest Experience Manager, you will play a key role in shaping the way our guests experience our hotelfrom the moment they arrive to the time they depart. You will support the Guest Experience and Front Office teams in delivering warm, personalized, and seamless service, ensuring every stay is memorable for the right reasons.Key ResponsibilitiesLead by example in delivering exceptional service and personalized experiences to our guests.Support, train, and motivate the front office and guest experience teams to consistently exceed expectations.Act as a key point of contact for guest feedback, special requests, and service recoveryalways aiming to turn challenges into positive outcomes.Collaborate with Housekeeping, F&B and other departments to ensure a smooth, coordinated guest journey.Monitor guest satisfaction metrics, implement service improvements, and champion brand standards.Assist with daily operations including check-ins, check-outs, VIP arrivals, and handling guest concerns with professionalism and care.At HyattWe care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.Join a team that is making travel more human. Connected. Sustainable. Here, everyone''s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job its a career for people who care.Next steps:Apply today for this Assistant Guest Experience Managerposition and start your journey with Great Scotland Yard Hotel!

Created: 2025-08-06