Pensions Administrator

Job DescriptionJob title: Pensions AdministratorLocation: LondonSalary: 40,428Flexible working: due to the sensitive nature of the work, this is an office-based role withlittle to no opportunities for home working. We recognise the importance of a good work-life balance and offer part-time and compressed hours, with flexibility around start andfinish times.About usMI5 keeps the country safe from serious threats like terrorism and attempts by states toharm the UK, its people and way of life. We carry out investigations by obtaining, analysingand assessing intelligence, and then work with a range of partners, including MI6 and GCHQto disrupt these threats. Through our protective security arm, we provide advice andguidance to government, businesses and other organisations about how to keep themselvessafe. A role in MI5 means youll do unique and challenging work in a supportive andencouraging environment, making a real difference to UK national security.The roleAs a Pensions Administrator, youll be part of the team overseeing pensions for colleaguesacross MI5 and MI6. Youll answer enquiries, provide guidance and work with current andpast MI5 and MI6 staff to keep them updated on pension matters. And youll do it all as partof a welcoming, supportive workplace thats committed to helping you fulfil your potential.Youll bring an existing knowledge of HR, pensions or payroll to the team and takeresponsibility for a variety of tasks. You might be completing all processes related topensions including calculations, updating records and filing personal informationcompliantly. With your attention to detail, youll be trusted with sensitive information andwork efficiently whilst adhering to legal obligations.Youll establish your place in a growing department and regularly collaborate with teamsacross Policy, Payroll and HR. And youll get the chance to take on individual project work tohelp with your own development. Please note that whilst there are no line managementresponsibilities in this role, you will act as a mentor to junior staff. Whether youre providingadvice and guidance or meeting deadlines, youll provide a reliable service across MI5 andMI6 that ensures pensions are secure and properly managed.About youYoull have a minimum of 2 years experience in a similar role or pension-specific sector(such as HR or payroll). This will be supported by a minimum of 2 GCSEs at Grade 4/C orabove in mathematics and English language (or an equivalent Level 2 qualification), andproficiency with IT. And of course, youll be comfortable working with numbers and haveconfident maths and calculation skills.Organised and able to balance multiple tasks at once, youll also be customer-focused,collaborative and an effective communicator. Youll be taking queries by phone or email andwill be required to answer colleague questions with clarity. Plus, youll have experiencehandling complaints and difficult conversations. Importantly, youll have a passion forpensions and be excited about the chance to contribute to MI5 and MI6s work.nTraining and developmentWhen you join, youll be assigned a dedicated buddy to help you settle in and get on-the-jobtraining from our pension specialists. Plus, youll have access to internal training coursesavailable from any of the UKs Intelligence Services, as well as access to internalcommunities, support networks, and mentors.And if youre interested, youll also get the option to gain a CIPD or similar pensionaccreditation (subject to places). Well provide you with study leave and funding to do it,along with plenty of internal support to help your learning.Youll be expected to stay within Pensions for your first 4 years, after which time, youll beable to apply for roles across the organisation.Rewards and benefitsYoull receive a starting salary of 40,428, plus other benefits including: 25 days annual leave automatically rising to 30 days after 5 years'' service, and anadditional 10.5 days public and privilege holidays opportunities to be recognised through our employee performance scheme a dedicated development budget an interest-free season ticket loan an excellent pension scheme a cycle to work scheme facilities such as a gym, restaurant and on-site coffee bars (at some locations) paid parental and adoption leaveEqual opportunitiesAt MI5 diversity and inclusion are critical to our mission. To protect the UK, we need a trulydiverse workforce that reflects the society we serve. This includes diversity in every sense ofthe word: those with different backgrounds, ages, ethnicities, gender identities, sexualorientations, ways of thinking and those with disabilities or neurodivergent conditions. Wetherefore welcome and encourage applications from everyone, including those from groupsthat are under-represented in our workforce such as women, those from an ethnic minoritybackground, people with disabilities and those from low socio-economic backgrounds.Find out more about our culture, working environment and diversity on our website:Disability ConfidentMI5 is proud to have achieved Leader status within the Department for Work and Pensions''Disability Confident scheme. This is aimed at encouraging employers to think differentlyabout disability and take action to improve how they recruit, retain and develop disabledpeople. As a Disability Confident Leader, we aim to ensure that a fair and proportionatenumber of disabled applicants who best meet the essential minimum criteria for thisposition, will be offered an interview, if it is practical for us to do so. (This is known as theOffer of an Interview.) To secure an interview for this role, the minimum criteria (in order ofapplication process) are:1. a minimum of 2 GCSEs at Grade 4/C in mathematics and English language (or anequivalent O-Level, BTEC or Level 2 qualification)2. you must be able to demonstrate that you can work collaboratively3. you will be required to meet the minimum pass mark for the questions whichexplore your motivation to work for the organisation and this particular roleThere is a wide range of extra support available throughout the recruitment process toenable you to do your best, see our website for information on reasonable adjustments wecan offer.What to expectOur recruitment process is fair, transparent, and based on merit. Here is a brief overview ofeach stage, in order:1. application sift, looking at your motivation and skills for the role and theorganisation. There will also be a competency question2. an interview, examining your responses to different situations typical to the role3. if successful, you will receive a conditional offer of employment and then proceed tothe vetting stagePlease note, you must successfully pass each stage of the process to progress to the next.Your application may take around 6 to 9 months to process including vetting, so we adviseyou to continue any current employment until you have received your final job offer.Before you applyTo work at MI5, you need to be a British citizen or hold dual British nationality. You canread our full eligibility criteria on our website.This role requires the highest security clearance, known as Developed Vetting (DV). Itssomething everyone in the UK Intelligence Community undertakes. You can find out moreabout the vetting process on our website.Please note we have a strict drugs policy, so once you start your application, you cant takeany recreational drugs and youll need to declare your previous drug usage at the relevantstage.Before you apply, we advise you to consider setting up a separate email address for yourcontact with us, to ensure your personal and application correspondence remain separate.Try to avoid having identifying features in your email address, such as your first and/orsurname and date of birth. This is good practice and will help you to manage yourapplication with us more securely.The role is based in London, so youll need to live within a commutable distance. Pleaseconsider any financial implications and practicalities before submitting an application. Aninterest-free loan is available to assist with relocating into privately rented accommodationto take up the offer of employment.Please note, you should only launch your application from within the UK. If you are basedoverseas, you should wait until you visit the UK to launch an application. Applying fromnoutside the UK will impact on our ability to progress your application. You should notdiscuss your application, other than with your partner or a close family member.Right to Withdraw Statement:Please be aware that we reserve the right to bring forward the closing date for this rolefrom the original closing date once a certain number of applications have been received.Please be mindful of this and submit your application at your earliest convenience to avoiddisappointment.

Created: 2026-01-31