General Manager

ABOUT US Were looking for an exceptional General Manager to lead the launch of Supernova Mayfair, our newest site has just been opened in one of Londons most prestigious neighbourhoods. Supernova is known for its energetic atmosphere and outstanding smashed burgers, making it a standout destination in the capitals quick-service scene. Supernova is part of BVC Hospitality, which operates a portfolio of innovative and globally recognised food concepts, including NAC, Crme, 74 Duke, and Le Caf NAC. With successful operations across London, Paris, and the Middle East, BVC Hospitality blends creativity with operational excellence to deliver exceptional dining experiences. This is a rare opportunity to take full ownership of a new opening and bring the shop to life from day one. POSITION SUMMARY This is a floor-based leadership role not an office job. As General Manager, youll be on the ground from the very beginning, helping to shape the opening, build the team, and set the tone for service and culture. Youll be the driving force behind daily operations, team performance, and guest satisfaction. Youll report directly to the Multi-site Manager and work closely with the head office teams across operations, HR, training, and marketing to ensure a smooth and successful launch. This role is ideal for an experienced GM or a strong AGM from a fast-paced QSR or casual dining background whos ready to lead a high-profile opening in Mayfair and make their mark. KEY RESPONSIBILITIES Lead the pre-opening and post-launch daily operations with strong on-the-floor presence. Ensure speed, consistency, and smooth service across all shifts. Monitor labour usage and stock control. Build and lead a full team, from recruitment through to training and development. Motivate and guide the team to deliver high performance and strong guest experience. Create a positive, energetic team culture where people feel supported and accountable. Lead every shift from the front, setting the tone for the service. Deliver warm, fast, and professional service at all times. Handle guest feedback and escalations with confidence and care. Ensure the store reflects the Supernova brand in atmosphere, cleanliness, and quality. KEY REQUIREMENTS 35+ years of experience as a General Manager or AGM in QSR or casual dining. Track record of managing fast-paced teams. Confident, hands-on leader passionate about people and hospitality. Previous new opening experience is a bonus but drive, focus, and energy are essential. WHAT WE OFFER Competitive salary based on experience, with performance-based bonuses. Structured training and development with clear career progression. A collaborative, energetic environment where creativity and leadership are valued. Generous employee discounts, including 50% off at all BVC venues and exclusive perks through CODE app membership. Complimentary meals on shift and flexible working options. Enhanced benefits: company sick pay, maternity/paternity leave, and holiday pay. Long-service rewards and recognition. A chance to lead a flagship new opening in Mayfair and grow with the brand. BVC Hospitality is committed to creating an inclusive, respectful, and welcoming environment for all team members. TPBN1_UKCT

Created: 2025-11-01