Customer Success Manager

Job DescriptionCustomer Success Manager | London | Up to 80K + Benefits Hybrid - 3 days in the office High-growth scale-up | Fast-paced | Purpose-ledMy client, a tech-enabled challenger in the financial services space, is looking to appoint a Customer Success Manager to play a pivotal role in enhancing the customer and broker experience across their digital platform and service journey.This is a fantastic opportunity to join one of the UK's fastest-growing businesses, recently recognised in the Business Leaders 500, and to have a genuine impact on product, process, and customer outcomes.The RoleOwn and optimise the full journey for both customers and brokersCollaborate across Product, Tech and Ops to evolve digital tools and platformsAnalyse behavioural and conversion data to reduce friction and improve serviceFeed directly into the product roadmap, with influence over key systems and featuresThe Ideal CandidateNaturally curious and process-minded, with strong analytical thinkingExcellent communicator and collaborator; thrives in cross-functional teamsComfortable using tools such as HubSpot, Looker, Google Analytics or journey mapping softwareExperience in financial services, fintech, or SaaS (mortgage/proptech a bonus)Ability to build credibility quickly, building trust with senior stakeholders to ensure the business listens and acts.You will be able to demonstrate your experience of impacting on the commercial outcomes of a business, using your skill at identifying high-value customer insight to maximise opportunities or reduce loss.What's on OfferSalary up to 80K, depending on experience30 days holiday plus bank holidaysGrowth share schemeHealth cash plan and employee wellbeing supportStructured career development in a scaling, high-impact environmentIf you're looking for a role where you can shape journeys, drive innovation, and work with a passionate, forward-thinking team - get in touch to find out more.

Created: 2025-08-07