Research & Insight Manager

Research & Insight Manager Hybrid & Flexible Working South Manchester Up to 40,000 Do you want to work at the heart of a fast-paced business where your work directly influences marketing and commercial decisions? I am excited to be working with an innovative Financial Services business who are expanding their Marketing & Insights team. Forward Role is supporting in search of an enthusiastic and motivated Research & Insight Manager to join the team. In this influential role, you'll own and lead market and customer insight initiatives that fuel smarter, customer-first thinking across the business. From designing and running in-depth research to building collaborative partnerships across teams, your work will directly shape propositions, campaigns, and business plans. Role & Responsibilities: Lead the design and delivery of both qualitative and quantitative research projects (e.g., surveys, interviews, focus groups) Develop a deep understanding of customer and adviser needs, behaviours, and motivations Proactively identify and analyse external data to uncover industry trends, emerging opportunities, and competitive insight Translate complex findings into actionable reports and recommendations that influence senior stakeholders Work cross-functionally with Marketing, Proposition, and Commercial teams to ensure insights are embedded in business strategy Develop and evolve insight processes to ensure robust, risk-aware delivery across all initiatives Mentor and support junior team members to help grow team capability Drive a culture of curiosity, learning, and customer understanding across the business Skills & Experience: Proven experience in leading or managing market/customer research projects Strong qualitative and quantitative research skills Excellent analytical capabilities able to extract essential insight from complex data Compelling communication and presentation skills, with experience influencing at all levels Collaborative mindset and confidence working with internal and external stakeholders Commercial awareness and understanding of how insight drives business value Nice to have: Experience within the financial services sector Familiarity with marketing and customer strategies in regulated industries Degree or professional qualification in marketing, business, or a related field Recognised market research qualification This is an exciting opportunity to step into a strategic and visible role, where your insights will directly shape the future of a growing and customer-focused organisation. As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff. Forward Role is operating as an employment agency. TPBN1_UKTJ

Created: 2025-07-14