Ecommerce Operations Executive

We’re on the lookout for a proactive, detail-obsessed E-commerce Operations Executive to keep our Direct to Consumer operations running like a well fed dog – smooth, reliable and always a step ahead! This is a pivotal role ensuring our customers get exactly what they ordered, speedily, while keeping our website and customer touchpoints accurate, helpful and true to the Scrumbles brand.Your responsibilitiesWarehouse ManagementKeeping a watchful eye on our stock levels so our customers get what they want, when they want it. No out of stock surprises.Being the go to person for our DTC warehouse partners, monitoring performance against SLAs and helping them raise the bar.Overseeing stock coming in, booking ASNs and resolving any hiccups.Coordinating regular stock takes and making sure Finance have what they need to keep things tidy.Working hand in paw with the warehouse team to deliver a seamless customer experience, particularly during peak periods.Ensuring accurate and timely billing, with no unexpected extras.Continually uncovering ways to improve how we work and to drive efficiencies and a better customer journey.Customer Experience ManagementSupporting our customer service support, with up to date information on availability, new products and resolving any trickier issues.Keeping tabs on reviews across platforms e.g. Amazon and our website sharing insights and recommendations to help us wow our customers.Regularly champion the voice of our end customer, highlighting trends, customer journeys, and spotting opportunities and potential issues. Holding the marketing team to account to take action.Regularly reviewing our Website to ensure it looks its best, and works as we’d expect, collaborating with developers to fix bugs and test new features.A Day in the Life of…☕️ Grab a coffee, a belly rub with one of the office pooches and check in our warehouse stock levels, and order status. You make sure everything’s in the right place and there are no gaps. A quick scan of our courier and customer service dashboards shows an item has slipped into back order, so you speak to the Procurement manager to get the warehouse topped up before it causes any headaches.

Created: 2025-07-14