Process Improvement Manager

Job DescriptionJob Title: Process Improvement ManagerLocation: London (Hybrid 3 days in office)Contract Type: Permanent / Full-TimeSalary: 70-80kOverviewMy client within the legal sector is leading in Innovation. Focused on enhancing how legal services are delivered, the team leads a wide range of initiatives, from optimising internal processes to introducing new client-facing services.They are now looking for a Process Improvement Manager to join the team and play a central role in delivering business change. This is a highly collaborative role where stakeholder management and change delivery experience are just as important as technical expertise.Role PurposeThe Process Improvement Manager will be responsible for delivering impactful projects that:Improve legal matter efficiency and profitability through process enhancementsSupport revenue growth by partnering with clients and developing innovative service offeringsFuture-proof the firms service delivery model in a rapidly evolving legal marketKey ResponsibilitiesLead and deliver end-to-end process improvement projects using best-in-class methodologiesWork directly with clients and lawyers to optimise legal service delivery on high-value mattersIdentify and implement innovative solutions to improve legal operationsCollaborate with internal teams to build a strong pipeline of impactful initiativesAdvise and support stakeholders in adopting new tools, ways of working, and change initiativesWhat Were Looking ForThe ideal candidate will:Have strong emotional intelligence and a proven track record of engaging diverse stakeholdersCome from a Process Improvement role within a law firmBe confident building relationships quickly with project sponsors and legal teamsDemonstrate an ability to simplify complex challenges and create structured solutionsPossess excellent communication and presentation skills, including comfort presenting to senior stakeholdersUnderstand when to challenge constructively and when to be pragmaticBe highly organised, self-motivated, and adaptableable to work independently or lead a teamHave hands-on experience delivering process improvement projects within a professional services environment (legal experience preferred)Be skilled in Lean Six Sigma or similar methodologies

Created: 2025-06-14